Customer Concierge Representative

Renewal by Andersen; Appleton (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Full medical, dental, life and disabil

Company matched 401K

Generous paid vacation and holidays

Paid training

Bonus program

Latest technology (laptops, phones, or

Job summary

Renewal by Andersen, a premier window and door replacement company, seeks a Customer Concierge to deliver exceptional service to homeowners throughout the home improvement journey. You will be the main contact for installation inquiries and will guide projects from start to finish.

Responsibilities include assisting customers, coordinating with production, scheduling installations, and maintaining accurate records. Strong communication and detail orientation are essential.

Qualifications

• 2+ years of customer service experience.
• Excellent interpersonal skills for effective communication with homeowners.
• Data entry skills with accuracy and speed.
• Strong competence in Microsoft Office (Word, Excel, Outlook).
• High attention to detail in documentation and records.
• Ability to organize simultaneous tasks and manage priorities.

Responsibilities

• Assist current customers with issues related to their window replacement projects.
• Work closely with the production team to ensure each customer has their project installed to their liking.
• Schedule product installations and coordinate timelines.
• Ensure customers have a positive experience buying windows and doors.
• Build concrete relationships with homeowners and maintain ongoing contact.
• Input project information into the database and keep records up to date.
• Update customer files to reflect changes and progress.

Skills

Customer service

Interpersonal skills

Data entry

Microsoft Office

Attention to detail

Organizational skills

Education

No formal degree required

Tools

Microsoft Office

Job description

Renewal by Andersen, your premier window and door replacement company, is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve.The Customer Concierge role will focus on providing excellent customer service to Renewal by Andersen homeowners while aiding them along their home improvement journey. They are the point of contact for homeowners regarding their window/door installation and will facilitate the project along.KEY RESPONSIBILITIES:Assist current customers with issues related to their window replacement projectsWork closely with the production team to ensure each customer has their project installed to their likingSchedule product installationsEnsure customers have a positive experience buying their new windows and doorsBuild concrete relationships with homeownersInput project information to databaseUpdate customer filesKNOWLEDGE, SKILLS, AND EXPERIENCE:2+ years Customer Service experienceExcellent interpersonal skillsData entry skillsStrong competence in Microsoft OfficeHigh attention to detailAbility to organize simultaneous tasksBENEFITS:Full medical, dental, life and disability insurance plansCompany matched 401KGenerous paid vacation and holidaysPaid trainingBonus programThe newest technology such as laptops, smart phones and tablets that will help you reach your earning goals easier