Homeowner Concierge: Window & Door Installations

Renewal; Appleton (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Paid vacation

Paid holidays

Paid training

Bonus program

Laptops/tablets

Job summary

Renewal by Andersen in Appleton, WI is seeking a Customer Concierge to provide outstanding customer service while guiding homeowners through the home improvement journey. You will be the main contact for window/door installation and help move projects forward.

Responsibilities include assisting customers with issues, coordinating with the production team, scheduling installations, and maintaining accurate project records to ensure a positive experience and strong homeowner relationships.

Qualifications

• 2+ years of customer service experience.
• Excellent interpersonal skills.
• Data entry skills.
• Strong competence in Microsoft Office.
• High attention to detail.
• Ability to organize simultaneous tasks.

Responsibilities

• Assist current customers with issues related to their window replacement projects.
• Work closely with the production team to ensure each customer has their project installed to their liking.
• Schedule product installations.
• Ensure customers have a positive experience buying their new windows and doors.
• Build concrete relationships with homeowners.
• Input project information to database.
• Update customer files.

Skills

Customer service

Interpersonal skills

Data entry

Microsoft Office

Attention to detail

Task organization

Job description

Renewal by Andersen in Appleton, WI is seeking a Customer Concierge to provide outstanding customer service while guiding homeowners through the home improvement journey. You will be the main contact for window/door installation and help move projects forward.

Responsibilities include assisting customers with issues, coordinating with the production team, scheduling installations, and maintaining accurate project records to ensure a positive experience and strong homeowner relationships.