Guestroom Quality Inspector & Trainer

Battle House Hotel & Spa; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability

Paid holidays

401k with matching

Tuition Reimbursement

Hotel discounts

Food and beverage discounts

Job summary

Battle House Hotel and Spa in Mobile is seeking a Room Inspector to supervise housekeeping, ensuring guest rooms and public areas are clean, orderly, and presentable by reporting any spot cleaning needs to the Room Attendants, inspecting rooms to verify cleanliness and supplies, and updating room status after inspection.

The role also includes training and developing housekeeping staff, ensuring rooms are completed by shift end, and coordinating with the manager on inspections and maintenance

Qualifications

• Experience supervising housekeeping staff is a plus.
• Strong attention to detail and communication skills.
• Ability to train and develop staff.

Responsibilities

• Perform spot checks in guest rooms and hallways, promptly notifying Housekeeping Aides of any areas requiring additional cleaning.
• Inspect rooms completed by Section Housekeepers to ensure proper supplies and cleanliness according to hotel standards.
• Provide immediate status updates for all inspected rooms, ensuring accurate and up-to-date room readiness information.
• Ensure all assigned rooms are inspected and ready for guests by the end of the shift.
• Train and develop Housekeepers in your division, offering guidance and feedback to enhance their performance.
• Respond to guest inquiries and complaints related to housekeeping services, resolving issues to the satisfaction of guests and the hotel's standards.
• Report personnel, room, and hallway issues to the Manager for appropriate action or resolution.
• Report maintenance problems and follow up to ensure timely resolution by the maintenance department.
• Collaborate with the Housekeeping Manager to establish and maintain a system for tracking and reporting room cleanliness and inspection results.
• Secure and return lost and found items promptly, following proper documentation procedures.
• Assist the Houseperson in maintaining floor linen rooms, ensuring a well-organized supply of linens and essentials.
• Conduct two formal room inspections per Housekeeper per day to maintain cleanliness standards.
• Report all uncompleted rooms at the end of the shift to the Housekeeping Manager or Linen Room Attendant.

Job description

Battle House Hotel and Spa in Mobile is seeking a Room Inspector to supervise housekeeping, ensuring guest rooms and public areas are clean, orderly, and presentable by reporting any spot cleaning needs to the Room Attendants, inspecting rooms to verify cleanliness and supplies, and updating room status after inspection.

The role also includes training and developing housekeeping staff, ensuring rooms are completed by shift end, and coordinating with the manager on inspections and maintenance