Guest Room Quality Lead

Healthcare Services Group, Inc; Glen Mills (Delaware County); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Free Telemedicine*

Free Prescription Discount Program

Free Employee Assistance Programs

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Financial Wellness Support from PNCWok

Hands-on-Training & Support

Career Development

Job summary

Healthcare Services Group, Inc. seeks a Room Inspector to lead daily inspections of guestrooms, bathrooms, corridors, and public areas, and to guide the housekeeping team to uphold the highest cleanliness standards.

In this role you will train staff, manage inspections, and address guest requests with courtesy, aligning with brand expectations and safety protocols. The position offers on-site work and opportunities for development within a supportive team.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of housekeeping experience preferred (on-site training provided).
• Strong organizational, time-management, and task-prioritization skills.
• Excellent written and verbal communication skills to interact positively with guests, staff, and leadership.

Responsibilities

• Perform daily property walks and documented inspections of guest rooms, bathrooms, corridors, and public areas; communicate results promptly to leadership.
• Participate in morning huddles, assign work to Housepersons, Room Attendants, and Laundry Attendants, and train staff to ensure brand and company standards are met.
• Act in place of the Housekeeping Director/Supervisor during absences. Maintain proper key control procedures and post room occupancy records.
• Address and resolve guest complaints or special requests courteously and efficiently.
• Check and count linens and supplies, write requisitions for room items or furniture repairs, and inspect furnishings for wear or damage.

Skills

Communication

Time management

Organizational skills

Independent work

Punctuality

Physical stamina

Education

High school diploma or equivalent

Job description

Healthcare Services Group, Inc. seeks a Room Inspector to lead daily inspections of guestrooms, bathrooms, corridors, and public areas, and to guide the housekeeping team to uphold the highest cleanliness standards.

In this role you will train staff, manage inspections, and address guest requests with courtesy, aligning with brand expectations and safety protocols. The position offers on-site work and opportunities for development within a supportive team.