Guest Wellness Concierge — Spa & Float Therapy

Hcareers; Lexington (KY); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Unlimited spa sessions

One free float per month for a friend

Growth opportunities

Job summary

The Float Loft in West Chester is hiring a Spa Associate to join a small, friendly team. You will schedule appointments, check guests in and out, and help guests understand how to use our float, sauna, cold plunge, and red-light services.

We value reliability, initiative, and a clean, welcoming space. The role involves cleaning between sessions, promoting memberships, and occasional lifting up to 50 pounds, with opportunities for leadership as we expand.

Qualifications

• At least two years of customer service and retail sales experience.
• Comfortable using computers and learning scheduling systems.
• Reliable attendance and the ability to maintain your agreed availability.
• Attention to detail and the initiative to complete tasks thoroughly.
• A friendly, professional approach to guests and coworkers.
• A willingness to help teammates and adapt when the day gets busy.

Responsibilities

• Schedule appointments, check guests in and out, and answer questions by phone and in person.
• Welcome new guests and explain how to use our services.
• Thoroughly clean and prepare rooms between sessions, including around and underneath equipment.
• Notice what needs attention and take action, asking questions when instructions are unclear.
• Promote products, services, and memberships.
• Maintain float tanks with full training provided.
• Communicate with coworkers, share daily responsibilities, and help keep the spa running smoothly.
• Occasionally lift up to 50 pounds.

Skills

Customer service

Retail sales

Computer literacy

Reliability

Attention to detail

Job description

The Float Loft in West Chester is hiring a Spa Associate to join a small, friendly team. You will schedule appointments, check guests in and out, and help guests understand how to use our float, sauna, cold plunge, and red-light services.

We value reliability, initiative, and a clean, welcoming space. The role involves cleaning between sessions, promoting memberships, and occasional lifting up to 50 pounds, with opportunities for leadership as we expand.