Spa Wellness Advisor Guest Experience

Feens Wellness LLC DBA City Cave Flagler Village; Fort Lauderdale (FL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Commission tied to performance

Free and discounted wellness services

Flexible shift rotations

Job summary

A wellness spa brand in Fort Lauderdale is seeking a Wellness Advisor to enhance guest experiences and drive sales. This role involves welcoming guests, guiding them on their wellness journey, and confidently recommending services. Ideal candidates will have previous guest-facing experience and be comfortable with performance goals. The position offers competitive hourly pay, commission opportunities, and a supportive team environment committed to modern wellness practices.

Qualifications

• 1+ year experience in a guest-facing role.
• Comfort with solution-based sales.
• Ability to build trust quickly.

Responsibilities

• Welcome guests and guide them in their wellness journey.
• Educate guests on spa services and recommend packages.
• Achieve conversion rate goals for memberships and services.

Skills

Guest-facing experience

Solution-based sales

Warm communication

Detail-oriented

Accountability

Job description

Benefits

• Bonus based on performance
• Training & development
• Wellness resources

At City Cave Spa, our mission is to give life back to humanity.

Our Wellness Advisors are not traditional front desk staff — they are guest experience leaders and sales-driven wellness guides. In this role, you’ll welcome guests, uncover their WHY, and confidently connect them to solutions that support their wellbeing long-term while contributing directly to the growth of the spa.

If you love people, thrive in a goal-oriented environment, and feel energized helping guests say yes to their wellness, this role is for you.

What You’ll Do

• Be the warm, polished face of City Cave — ensuring every guest feels cared for from arrival to departure
• Uncover each guest’s WHY and guide them to the right next step in their wellness journey
• Educate guests on Float Therapy, Infrared Sauna, and Massage, and confidently recommend Intro Packs, Memberships, Rebookings, and Enhancements
• Work toward clear performance expectations, including 30%+ conversion rates (40% stretch goal) for packages, memberships, and rebookings, including massage
• Support spa growth through consistent follow-up, strong rebooking conversations, and enhancement education
• Invite delighted guests to leave Google reviews, supporting City Cave’s reputation and community presence
• Maintain a polished, guest-ready front desk and lounge environment at all times
• Contribute to growth initiatives including light social content capture, in-spa promotions, and local events

What We’re Looking For

• 1+ year experience in a guest-facing role (spa, wellness, fitness, hospitality, or similar)
• Comfort with solution-based sales and performance goals (or strong potential to develop this skill)
• Confident, warm communication with the ability to build trust quickly
• Reliable, professional, detail-oriented, and accountable
• Availability to work evenings and weekends (Friday–Monday required)
• Desire to grow with a high-performing, values-driven wellness brand

What We Offer

• Competitive hourly pay + commission tied to conversions and performance
• Flexible shift rotations: 10:00am–3:00pm and 3:00pm–9:30pm
• Free and discounted Float Therapy, Infrared Sauna, and Massage
• A supportive, high-performing team with clear expectations and coaching
• The opportunity to be part of a brand redefining modern wellness

Important to Know

This is an active, guest-facing, performance-driven role. Success here means showing up with energy, curiosity, and confidence — and taking pride in helping guests commit to their wellbeing.