Wellness Host/Receptionist

Divine Med Spa; Exton, Northern (PA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay based on experience

Commissions on membership sales

Employee discount on products and spa

Access to in-store services after 60+”

Career path and advancement

Job summary

Divine Med Spa is seeking a friendly Wellness Host to welcome clients and efficiently manage front desk tasks in Exton, PA. You will greet clients, handle inquiries, schedule appointments, process payments, and promote memberships and service packages to support client goals.

The role emphasizes excellent communication, confidentiality, and a positive team culture within a caring wellness environment. Weekend availability is required.

Qualifications

• Interest in wellness industry and helping others.
• Empathetic, friendly, and client-focused demeanor.
• Strong work ethic with attention to detail.
• Able to communicate confidential information discreetly.
• Excellent customer service and receptionist capabilities.
• Open to working weekends and flexible shifts.

Responsibilities

• Greet clients and guests and manage front desk operations.
• Answer phone calls, respond to inquiries, and schedule appointments.
• Process payments and assist with basic client service tasks.
• Educate clients on spa services and retail offerings.
• Maintain a clean, welcoming reception area and support brand image.
• Assist with lead generation, events, and social media efforts as needed.

Skills

Excellent communication

Customer service

Reception desk management

Interpersonal skills

Computer skills

Confidentiality

Punctual and reliable

Team oriented

Education

High School degree

Tools

POS/payments systems

Appointment scheduling software

Job description

Divine Med Spa is a caring, committed, dynamic team providing holistic wellness services to clients from the Exton, PA area. We offer clients diverse services designed to foster their mental and physical wellbeing. And, we understand that our employees deserve the same care, concern, and respect we want our clients to experience!

If you have a passion for wellness, are interested in helping to improve our clients’ lives, and enjoy working as part of a team, read on!

We are seeking a friendly, organized, productive individual to welcome our clients and efficiently manage our front desk operations. This includes greeting clients and guests, answering questions and phone calls, and completing client service tasks such as processing payments and appointment scheduling. In addition, the Wellness Host will use their client and product knowledge to suggest additional opportunities such as membership, additional services and service packages.

Key Responsibilities

• The Wellness Host will be the first person our clients meet and is responsible for creating a positive, lasting first impression
• Ensure proper on-boarding of new members and clients through the use of waivers, agreements and the creation of client profiles, facility tours
• Learn about the clients, educate clients on all spa services and benefits, recommend products we offer to support and enhance their goals
• Suggest and promote retail products and cross-sell other therapies to enhance services in accordance with client needs/goals
• Maintain a safe, clean and welcoming environment for all members, clients and staff
• Able to multi-task and excel in a busy environment while maintaining a positive attitude
• Communicate with members and clients, via telephone, email and face-to-face, to effectively promote our service offerings
• Support and contribute to the outcomes in all sales performance and operational areas
• Participate in community outreach – assisting in lead generation, attending community events, contribute to social media efforts and act as a brand ambassador to strengthen business to business relationships

Skills and Experience

• Interest in/engagement with wellness industry and services
• Interested in helping others, empathetic
• Strong work ethic, reliable, good attention to detail
• Excellent communication skills, confidentiality, and ability to handle reception desk are required.
• Excellent interpersonal, customer service skills
• Comfortable suggesting additional services to clients
• Intermediate skills with computers and technology
• Punctual, responsible and pays attention to detail.
• Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
• High School degree required
• Ability to lift up to 25 pounds unassisted; able to sit, stand, stoop, walk, stretch, reach frequently; moderate range of body motions
• Must be able to work weekends as needed
• Must have an open schedule and be able to work days, evenings, weekends and holidays (when needed)

Benefits and Pay

• Competitive pay based on experience and performance
• Commissions on membership sales
• Employee Discount on products and services
• Access to complimentary and discounted in-store services (after 60 days vested)
• Pleasant, supportive, and friendly environment
• Career Path (with advancement opportunities)
• Opportunity to pursue your interest and use your skills to grow the business and your work experience
• Training to help you be successful, clear structure and systems in place, regular check in conversations with management

Please note that Divine Med Spa conducts reference and background checks as part of its pre-employment screening. We will be happy to answer any questions candidates may have about that process

Come learn more about how we help our clients enjoy their lives while we learn more about your goals and how we can help you succeed!