Front Desk Spa Associate

Float Spa & Wellness Center, LLC; Memphis (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Mandatory self-care days

Job summary

Jasper Float Spa & Wellness Center in Memphis, TN, is seeking a Front Desk Spa Associate who serves as the first point of contact for clients, ensuring a welcoming, calm, and professional spa experience that supports our wellness mission. You will handle client check-ins/outs, schedule appointments, answer inquiries about services and products, process payments, and support daily spa operations.

The ideal candidate is friendly, organized, detail-oriented, and thrives in a customer-focused

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of professional, customer-facing spa/salon experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Experience with Mindbody POS system required.
• Basic math skills for handling transactions.
• Professional appearance and punctual.
• Full-time availability with mornings, evenings, and weekends.
• Passion for helping others achieve wellness goals.

Responsibilities

• Greet clients warmly and ensure a positive first and last impression.
• Schedule, confirm, and manage appointments in the booking system.
• Answer phones, emails, and in-person inquiries regarding services, pricing, and policies.
• Handle customer inquiries and resolve any issues with professionalism and care.
• Check clients in and out, process payments, and handle retail sales.
• Maintain accurate client records and daily schedules.
• Support team members by communicating schedule changes and client needs.
• Maintain a clean and organized spa environment, ensuring all areas are stocked with necessary supplies.
• Communicate effectively with clients to understand their needs and provide personalized recommendations.
• Promote spa services, memberships, and retail products in a professional, non-pushy manner.
• Follow spa policies, procedures, and confidentiality standards.
• Assist with opening and closing duties as needed.
• Support wellness workshops and classes as needed, helping to facilitate a positive experience for participants.

Skills

Customer service

Communication

Organization

Multitasking

Professional demeanor

Punctuality

Education

High school diploma

Tools

Mindbody POS

Job description

NOW OPEN: Visit us at The Carriage House (326 Ellsworth St) or Downtown Flagship at 10 N Main St!

Jasper Float Spa & Wellness Center is a pioneering wellness spa dedicated to helping individuals reduce stress, improve sleep, and enhance productivity through innovative services. Our signature REST therapy is designed to promote relaxation and cognitive enhancement, making wellness accessible to everyone.

Summary

We are seeking a Front Desk Spa Associate to join our team at Jasper Float Spa & Wellness Center. In this role, you are the first point of contact for clients and play a key role in creating a welcoming, calm, and professional spa experience that supports our mission of promoting health and well-being. This position is responsible for client check-in and check-out, scheduling appointments, answering questions about services and products, and supporting daily spa operations. The ideal candidate is friendly, organized, detail-oriented, and thrives in a customer-focused environment.

Key Responsibilities

• Greet clients warmly and ensure a positive first and last impression
• Schedule, confirm, and manage appointments in the booking system
• Answer phones, emails, and in-person inquiries regarding services, pricing, and policies
• Handle customer inquiries and resolve any issues with professionalism and care
• Check clients in and out, process payments, and handle retail sales
• Maintain accurate client records and daily schedules
• Support team members by communicating schedule changes and client needs
• Maintain a clean and organized spa environment, ensuring all areas are stocked with necessary supplies
• Communicate effectively with clients to understand their needs and provide personalized recommendations
• Promote spa services, memberships, and retail products in a professional, non-pushy manner
• Follow spa policies, procedures, and confidentiality standards
• Assist with opening and closing duties as needed
• Support wellness workshops and classes as needed, helping to facilitate a positive experience for participants

Qualifications

• High school diploma or equivalent
• A minimum of one (1) year of professional, customer-facing experience in spa or salon environment is required
• Excellent customer service and communication skills, both verbal and written
• Strong organizational and multitasking abilities
• Previous experience with Mindbody POS system is required
• Basic math skills for handling transactions accurately
• Ability to remain calm and professional in a fast-paced environment
• Professional appearance and demeanor
• Reliable and punctual
• Full-time availability with ability to work mornings, evenings, and weekends
• Strong customer service skills with a passion for helping others achieve their wellness goals

We value reliability, collaboration, and a positive attitude as much as experience. If you are passionate about wellness and want to join a supportive team that truly values health and well-being. Team members enjoy employee discounts and mandatory self-care days because your wellness matters, too.

Let's Connect and Elevate Your Well-Being!

Reach out to us using the form below, and let the journey to tranquility begin. Whether you have questions about our services, want to book an appointment, or simply share your thoughts, we're here for you. Your path to balance and rejuvenation starts with a simple message. Fill out the form, and let's embark on a wellness adventure together!