Bistro Host - Full-Time & Part-Time

Eden Resort & Suites; Lancaster (Lancaster County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Assistance program

Health insurance

Job summary

Eden Resort & Suites is seeking a Bistro Host to provide a welcoming experience for guests in our dining outlets. You will greet guests, manage reservations, and seat guests with a focus on guest satisfaction while coordinating with the kitchen and waitstaff to ensure smooth service.

Ideal candidates bring hospitality experience, excellent communication, and a passion for helping guests. This full-service property offers growth opportunities and benefits for team members who contribute to

Qualifications

• Experience in customer service or hospitality is required.
• Ability to manage reservations and seating to optimize dining.
• Proven communication with kitchen and waitstaff for seamless service.
• Knowledge of menu options, specials, and dietary accommodations.

Responsibilities

• Greet guests with a warm smile and friendly demeanor from arrival.
• Manage reservations and seating while balancing guest preference and operations.
• Communicate with kitchen and waitstaff to ensure seamless service and timely orders.
• Assist guests with inquiries about menu options, specials, and dietary needs.
• Maintain a clean and organized host station and presentable area.
• Handle guest feedback with empathy and professionalism and resolve issues promptly.
• Collaborate with team members to promote a positive work environment.

Skills

Customer service

Hospitality

Reservations management

Team communication

Menu knowledge

Job description

Join the Eden Resort & Suites as a Bistro Host, where you'll be the welcoming face that makes every guest feel at home. In this role, your warm and inviting demeanor will set the tone for a memorable dining experience. Whether you're new to hospitality or looking to enhance your skills, you'll find a supportive environment ripe for growth. We value your contributions and are committed to nurturing your professional journey, offering ample opportunities for development and advancement.
At Eden Resort, our team thrives on shared commitments to care and excellence. We provide an array of benefits, including employee discounts, an assistance program, and comprehensive insurance options for full-time staff. Your role is pivotal to our mission of delivering outstanding guest experiences, and we’re excited to have you contribute to our vibrant team. If you're ready to embody our core values of generosity, excellence, and ownership, we’d love to hear from you.
Compensation: $14 hourly to start
Qualifications

• Experience in customer service or hospitality, ensuring guests feel welcome and valued.
• Ability to manage reservations and seating arrangements efficiently, optimizing the dining experience.
• Proven track record of effective communication with kitchen and waitstaff for seamless service.
• Knowledgeable about menu options, specials, and dietary accommodations to assist guests.
• Ability to maintain a clean and organized host station, ensuring a presentable environment.
• Skill in handling guest feedback and concerns with empathy and professionalism.
• Experience in fostering a positive and cohesive work environment, promoting teamwork and respect.
  

Responsibilities

• Greet guests with a warm smile and friendly demeanor, ensuring they feel welcomed and valued from the moment they arrive.
• Manage reservations and seating arrangements efficiently, balancing guest preferences with operational needs to optimize the dining experience.
• Communicate effectively with the kitchen and waitstaff to ensure seamless service and timely delivery of orders.
• Assist guests with inquiries about menu options, specials, and dietary accommodations, providing knowledgeable and courteous guidance.
• Maintain a clean and organized host station, ensuring all materials are readily available and the area is presentable.
• Handle guest feedback and concerns with empathy and professionalism, striving to resolve issues promptly and satisfactorily.
• Collaborate with team members to support a positive and cohesive work environment, fostering a culture of mutual respect and teamwork.