Guest Experience Host: Warm Welcomes & Seamless Service

Eden Resort & Suites; Lancaster (Lancaster County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Assistance program

Health insurance

Job summary

Eden Resort & Suites is seeking a Bistro Host to provide a welcoming experience for guests in our dining outlets. You will greet guests, manage reservations, and seat guests with a focus on guest satisfaction while coordinating with the kitchen and waitstaff to ensure smooth service.

Ideal candidates bring hospitality experience, excellent communication, and a passion for helping guests. This full-service property offers growth opportunities and benefits for team members who contribute to

Qualifications

• Experience in customer service or hospitality is required.
• Ability to manage reservations and seating to optimize dining.
• Proven communication with kitchen and waitstaff for seamless service.
• Knowledge of menu options, specials, and dietary accommodations.

Responsibilities

• Greet guests with a warm smile and friendly demeanor from arrival.
• Manage reservations and seating while balancing guest preference and operations.
• Communicate with kitchen and waitstaff to ensure seamless service and timely orders.
• Assist guests with inquiries about menu options, specials, and dietary needs.
• Maintain a clean and organized host station and presentable area.
• Handle guest feedback with empathy and professionalism and resolve issues promptly.
• Collaborate with team members to promote a positive work environment.

Skills

Customer service

Hospitality

Reservations management

Team communication

Menu knowledge

Job description

Eden Resort & Suites is seeking a Bistro Host to provide a welcoming experience for guests in our dining outlets. You will greet guests, manage reservations, and seat guests with a focus on guest satisfaction while coordinating with the kitchen and waitstaff to ensure smooth service.

Ideal candidates bring hospitality experience, excellent communication, and a passion for helping guests. This full-service property offers growth opportunities and benefits for team members who contribute to