Guest Tour Reception & Concierge

Capital Vacations; Town of Florida (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Employee Travel Perks & Resort Disount

Job summary

Capital Vacations in the Town of Florida, NY, is seeking a friendly Tour Reception Coordinator. This role is the first point of contact for guests, welcome arrivals, and coordinates tour check-ins to ensure an exceptional vacation experience.

The position supports Sales and Marketing, handles payments and reservations, and delivers outstanding service from the moment guests arrive. The starting pay is $20 per hour, with benefits including 401(k), PTO, travel perks, and paid training.

Qualifications

• High School Diploma or GED required.
• Previous administrative, receptionist, front desk, or customer service experience preferred.
• Strong communication and organizational skills.
• Professional, friendly, and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and general resort information.
• Answer incoming phone calls and provide exceptional customer service.
• Prepare daily tour reports and communicate updates to Sales Leadership.
• Coordinate with Sales Managers regarding owner gifts and tour logistics.
• Monitor tour counts and update leadership throughout the day.
• Maintain a clean, organized, and professional reception area.
• Support administrative projects and other duties as needed.

Skills

Strong communication

Organizational skills

Customer service experience

Multitasking

Professional

Education

High School Diploma or GED

Job description

Capital Vacations in the Town of Florida, NY, is seeking a friendly Tour Reception Coordinator. This role is the first point of contact for guests, welcome arrivals, and coordinates tour check-ins to ensure an exceptional vacation experience.

The position supports Sales and Marketing, handles payments and reservations, and delivers outstanding service from the moment guests arrive. The starting pay is $20 per hour, with benefits including 401(k), PTO, travel perks, and paid training.