Guest Support Specialist - Call Center (Austin)

Disney; Austin (TX); On-site; USD 24,796 - 41,328; Full time

Job summary

Disney Call Center Middle Consultant in Austin, TX is seeking a guest-focused professional to troubleshoot issues, assist guests, and provide information about park attractions. You will coordinate across multiple applications, maintain records, and ensure safety protocols while delivering excellent service.

The role requires adaptability, strong communication, and the ability to meet performance metrics. Training and compliance guidance are part of the position, with flexibility for weekends

Qualifications

• Experience in a guest services environment.
• Proficiency with Microsoft Windows and dual-monitor setups.
• Knowledge of Disney merchandise.
• Ability to resolve conflicts by making decisions that balance integrity and cooperation.
• Adaptability to changing operational needs.
• Maintain guest confidentiality.
• Strong written, verbal, and interpersonal communication skills.
• Meet Disney international transfer requirements.

Responsibilities

• Provide assistance to guests while troubleshooting issues and help them find solutions.
• Navigate between multiple concurrent laptop applications to complete tasks.
• Take ownership of emergency situations and coordinate resolution.
• Meet departmental metrics, including efficiency targets.
• Maintain complete records about Disney’s global lodging using various software packages.
• Engage with guest needs by answering questions, giving instructions, and presenting information about park attractions or nearby areas.
• Develop relationships with visitors and cast members from all business lines to deliver excellent service.
• Complete all required business training and compliance guides as assigned.
• Adapt work schedule to include additional time, weekends, and holidays as needed.
• Wear personal protective equipment (face shields, goggles, refillable hand sanitizers, etc.) when required.

Skills

Guest services experience

Communication skills

Adaptability

Conflict resolution

Confidentiality

Teamwork / collaboration

Tools

Microsoft Windows

Dual-monitor setup

SharePoint

Avaya

HotSOS

Job description

Disney Call Center Middle Consultant in Austin, TX is seeking a guest-focused professional to troubleshoot issues, assist guests, and provide information about park attractions. You will coordinate across multiple applications, maintain records, and ensure safety protocols while delivering excellent service.

The role requires adaptability, strong communication, and the ability to meet performance metrics. Training and compliance guidance are part of the position, with flexibility for weekends