Guest Services Vacation Specialist Intern

Twiddy and Company of Duck, Inc.; Corolla (NC); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Hands-on internship

Industry mentorship

Job summary

Twiddy and Company of Duck, Inc. in Corolla, NC, seeks a Guest Services Vacation Specialist Intern to support reservations, guest relations, and real estate assistance.

You will learn the details of our beach home portfolio and how we turn inquiries into bookings. This hands-on role offers exposure to hospitality sales, field operations, and CRM systems, with opportunities to upsell services and gain practical experience in customer relations, property management, and seasonal business

Qualifications

• Exceptional communication skills, written and verbal.
• Strong time management and prioritization.
• Professional demeanor with teamwork.
• Tech-savvy; quick to learn new software.

Responsibilities

• Guide guests or leads via phone, SMS, email and in-person to book beach homes.
• Resolve reservation issues and explain policies.
• Collaborate with Maintenance and Housekeeping to fulfill requests.
• Upsell services and assist with payments.
• Conduct home tours and fieldwork related to property management operations.
• Learn industry software like Salesforce, SMS, and Genesys.

Skills

Exceptional Communication

Organizational Mastery

Professional & Adaptable

Tech-Savvy

Tools

Salesforce CRM

SMS

Genesys

Job description

Guest Services Vacation Specialist Intern

INTERN Corolla Main, Corolla, NC, US

3 days ago Requisition ID: 1032

Salary Range: $15.00 To $18.00 Hourly

Are you looking for a dynamic, professional internship or entry-level job that goes beyond basic administrative work? Join our Guest Services team and play a vital role in creating memorable Outer Banks vacations! This is a hands-on opportunity to gain experience in hospitality, sales, customer relationship management, and real estate support. You'll be a key player in a fast-paced environment, making a real impact on our day-to-day operations.

What You'll Be Doing:

• Hospitality & Sales: Become a vacation expert! You'll guide guests or leads via phone, SMS, email, and in-person to find and book their ideal beach home, using property search tools and your growing knowledge of our homes and the area.
• Problem-Solving & Communication: Serve as a communication hub. You'll actively listen to guests' specific needs, troubleshoot reservation issues, answer questions about our policies and our area.
• Cross-Functional Collaboration: Build professional relationships with other departments like Maintenance and Housekeeping to resolve guest requests efficiently, and see how a major business operates from the inside.
• Business Acumen: Look for opportunities to increase bookings, repeat guest loyalty, and recommend value-added services. You'll gain practical experience in upselling, negotiation, and handling payments.
• Field Work & Property Management Insight: Get out of the office! Conduct home tours, arrival deliveries and other fieldwork, giving you a valuable look into property management operations.
• Tech & Data Management: Become proficient with industry-standard software (e.g., Salesforce CRM, SMS, and Genesys call center platforms).

What We're Looking For:

• Exceptional Communication: Stellar written and verbal skills with the ability to think quickly and stay professional under pressure.
• Organizational Mastery: Strong time management and prioritization skills to handle multiple tasks in a fast-paced, high-volume environment.
• Professional & Adaptable: A polished, professional demeanor in all interactions, with the flexibility to work as part of a team.
• Tech-Savvy: Comfortable learning new software quickly. Experience with platforms like Google Workspace, CRM systems, or call center software is a huge plus!

Why This Role Is Great For College Students:

• Real-World Experience: Gain hands-on, marketable experience in hospitality, sales, customer relations, and field operations.
• Career Alignment: This is an ideal role if you are currently pursuing a degree or have recently graduated in fields like Hospitality Management, Business Administration, Communications, Marketing, or Real Estate.
• Build Your Network: Work closely with supervisors and professionals, building valuable contacts for your future career.
• A Path Beyond the Season: Eligible strong performers may be offered a full-time position or a remote work opportunity once the season ends.

Who Should Apply:

Currently pursuing a degree or recently graduated. All majors are welcome!

Strong interest in property management, hospitality, real estate sales, or business operations.