Hotel Group Sales Coordinator

Outerbankschamber; Northern (KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Commissions

Paid vacation

Paid holidays

Medical/Dental/Vision

401K match

Team Member Travel Program

Gas allowance

Education sponsor

Employee recognition

Meal program

YMCA discount

Job summary

The Outer Banks Chamber of Commerce in Kitty Hawk is seeking a Hotel Group Sales Coordinator to support wedding sales coordination and tour & travel account work. This role provides administrative structure, ensures seamless communication between clients and internal departments, and assists in driving revenue through accurate documentation, lead management, and high-touch client service.

This is a full-time, year round position. Weekends and evenings are required.

Qualifications

• Outgoing, social and self-driven personality with ability to work with minimal supervision.
• Must be familiar with MS Office and computer savvy.
• Ability to adapt to changing environments and work under pressure.
• Very detailed, accurate, and meticulous in updating client information.
• Must understand the property, selling benefits and amenities to clients.
• Customize the client’s needs while maximizing revenue.
• Coordinate events from start to finish ensuring a seamless client experience.
• Contact clients after bookings to ensure satisfaction and solicit repeat business.
• Ensure calls are answered promptly with proper greetings.

Responsibilities

• Coordinating events from beginning to end ensuring a seamless, perfect client experience.
• Assist DOS – filing, data entry, and preparing BEO’s for each week to be distributed to each department, etc.
• Marketing – managing social media pages and event websites.
• Keeps up-to-date knowledge of competitors.

Skills

Outgoing personality

MS Office familiarity

Detail oriented

Verbal communication

Event coordination

Revenue optimization

Phone etiquette

Client relationship

Multitasking

Tools

MS Office

Job description

Job Type: Full Time
Job Location: Kitty Hawk

Hotel Group Sales Coordinator

COMPANY BENEFITS: (dependent upon hours/tenure/performance)

• Salary: $38,000 (Annually)
• Performance based commissions determined by monthly budget
• Paid Vacation/Birthday after 1 year
• Paid Holidays (Easter, Thanksgiving, Christmas)
• Medical, Dental, and Vision plans
• 401K Plan - Company matches up to 3%
• Team Member Travel Program - highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Seasonal Bonuses
• Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
• Employee Recognition and Appreciation Program
• Employee Meal Program and Meal Discounts
• Eligible for Monthly Gas Allowance

Reports to: Director of Sales / Sales Manager

JOB DESCRIPTION

The Hotel Group Sales Coordinator supports the sales department with a dual focus on wedding sales coordination and tour & travel account support. This role provides administrative structure, ensures seamless communication between clients and internal departments, and assists in driving revenue through accurate documentation, lead management, and high-touch client service. This is a full-time, year round position. Weekends and evenings are required.

ESSENTIAL SKILLS AND RESPONSIBILITIES:

• Outgoing, social, self-driven personality and can work with minimal supervision.
• Computer experience is a must. Must be familiar with MS Office and computer savvy.
• Ability to adapt to an ever changing environment, working well under pressure.
• Very detailed, accurate, and meticulous in updating client information.
• Must have a detailed understanding of the property, selling the benefits and amenities of the hotel.
• Customizing the client’s needs and wants while maximizing revenue.
• Coordinating events from beginning to end ensuring a seamless, perfect client experience.
• Contacting clients after scheduled booking/function to ensure guest satisfaction and to solicit repeat business.
• Ensure all incoming calls are answered within 3 rings with proper greetings and proper phone etiquette.
• Create action plans that are successful in gaining new leads.
• Adheres to deposit and payment policy according to type of event. Keeps all A/R up to date.
• Enforcing deposit policy on all events.
• Welcome group contacts upon arrival and ensuring their total and complete satisfaction.
• Networking within the community and being a presence. Regular attendance at local business area meetings, trade shows, ribbon cuttings, and seminars required.
• Maximizing guest room rates, meeting room rental, function space, and other hotel services.
• Conducting tours of the hotel and banquet facilities.
• Assist DOS – filing, data entry, and preparing BEO’s for each week to be distributed to each department, etc.
• Marketing – managing the Facebook/Instagram pages and Pier House event websites.
• Keeps up-to-date and relevant knowledge of our competitors.
• Being heavily involved in group’s arrivals, anticipating needs to ensure smooth arrival. Do not make promises that cannot be met.

JOB RELATED REQUIREMENTS:

• Weekends and evenings are required.
• Ability to effectively deal with customers both on site and over the telephone who may require a high level of patience. Use tact and diplomacy to resolve complaints and defuse anger.
• Basic mathematical and calculator skills.
• Ability to listen effectively, speak, read and write English clearly.
• Ability to operate office equipment such as photocopier, fax machine, and multi-line telephone.
• Ability to access and accurately input information into a computer system.
• Ability to stand, walk, sit, climb stairs, and occasionally lift (up to 50lbs) or carry items.
• Compliance with hotel grooming and uniform policies.

GUEST RELATIONS

• Be readily available/approachable for all guests.
• Take proactive effort when dealing with guest concerns..
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the supervisor:

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of how to read, write, and speak English fluently.

equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.

The Outer Banks Chamber of Commerce is the areas largest business membership organizationserving Currituck County, Dare County and Ocracoke Island.