Vacation Rental Specialist

Sun Realty of Nags Head, Inc.; Northern (KY); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Birthday Bonus Holiday

Wellness Reimbursement Programs

Professional Development

Employee Recognition

Job summary

Sun Realty of Nags Head, Inc. is seeking a friendly Vacation Rental Specialist to support homeowners, guests, and the rental team on the Outer Banks, NC.

The full-time, year-round role focuses on delivering exceptional guest service, coordinating maintenance, and maintaining property conditions. You’ll respond to calls, emails, and texts, build relationships with homeowners, and participate in after-hours rotations.

Qualifications

• Strong communication, organization, and problem-solving skills.
• Reliable transportation, valid driver's license, and appropriate insurance.
• Proficiency in Microsoft Office; experience with Track PMS, Streamline, or similar property management software is preferred.

Responsibilities

• Build positive relationships with homeowners and provide updates on property conditions and guest feedback.
• Provide exceptional guest service before, during, and after their stay.
• Inspect vacation homes and coordinate maintenance, housekeeping, and other property needs.
• Respond to calls, emails, and texts and document communications.
• Support the Rental Manager and participate in the after-hours rotation.

Skills

Communication skills

Organizational skills

Problem solving

MS Office

Track PMS / Streamline

Tools

Track PMS

Streamline

Microsoft Office Suite

Job description

Description

Vacation Rental Specialist — Sun Realty
Outer Banks, NC | Full-Time, Year-Round | $39,500-$43,680/year (based on experience)

For more than 46 years, Sun Realty has been a trusted leader in vacation rental and property management services on North Carolina's Outer Banks. We are committed to creating exceptional experiences for homeowners, guests, and employees through a culture built on hospitality, professionalism, teamwork, and respect.

We are looking for a friendly, organized, and dependable Vacation Rental Specialist to support our homeowners, guests, and rental team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we’d love to hear from you!

Benefits & Perks

Sun Realty offers a competitive compensation package and a comprehensive benefits program, including:

• Medical, Dental, and Vision Insurance
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Birthday Bonus Holiday
• Wellness, Education & Technology Reimbursement Programs
• Professional Development and Training Opportunities
• Employee Recognition Programs
• Supportive and Inclusive Work Environment

What You'll Do

• Build positive relationships with homeowners and provide updates on property conditions and guest feedback.
• Provide exceptional guest service before, during, and after their stay.
• Inspect vacation homes and coordinate maintenance, housekeeping, and other property needs.
• Respond to calls, emails, and texts and document communications.
• Support the Rental Manager and participate in the after-hours rotation.

What You’ll Need

• Strong communication, organization, and problem-solving skills.
• Reliable transportation, valid driver's license, and appropriate insurance.
• Proficiency in Microsoft Office applications; experience with Track PMS, Streamline, or similar property management software is preferred.
• Ability to sit, stand, walk, bend, climb stairs, and lift/carry 25–30 lbs.
• Ability to work in an office and outdoor property environments, including stairs, soft sand, and seasonal traffic.

Requirements

Physical/Mental Demands: Hearing, speaking, seeing, sitting, walking, standing, driving, bending, and climbing steps; lifting and carrying 25-30 lbs., reading, comprehension, analytical thinking, problem solving, legible writing skills and effective written and verbal communication in the English language.

Machines/Equipment/Licenses: Reliable transportation, with valid, active driver license, proper insurance, and inspections (as required in company guidelines); computers, copiers, all office equipment.

Work Environment: Office work with exposure to outside weather conditions, as warranted; climbing flights of steps inside and out, fast paced, at times mentally strenuous; shifting priorities due to changing needs and situations with little to no notice, maneuvering a vehicle in congested traffic, walking in soft sand.

The requirements and qualifications, physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accommodations are reviewed, assessed, and processed through Human Resources.

Hours: Full-time, year-round position. Weekends and holidays are required. Overtime may be required. Regular punctual attendance is required.

Salary Range: Pay based on experience, and proven ability, determined by Rental Manager.