Guest Services Vacation Specialist Intern

Twiddy & Company; Kitty Hawk (NC); On-site; USD 21,000 - 25,000; Part time

Job summary

Twiddy & Company is seeking a Guest Services Vacation Specialist Intern for our Corolla Main office in Corolla, NC. This hands-on role blends hospitality, sales, customer relationship management, and real estate support to create memorable Outer Banks vacations.

You'll work with Salesforce CRM and other tools to guide guests via phone, email, or in person, while building professional skills in bookings, problem-solving, and cross-functional collaboration.

Qualifications

• Strong written and verbal communication abilities.
• Ability to multitask in a fast-paced environment.
• Professional, adaptable demeanor and teamwork mindset.
• Willingness to learn new software quickly.

Responsibilities

• Assist guests or leads via phone, SMS, email, and in-person to book beach homes.
• Serve as a communication hub; listen and resolve guest needs and questions.
• Collaborate with Maintenance and Housekeeping to fulfill requests.
• Identify opportunities to increase bookings and guest loyalty.
• Gain exposure to payments, upselling, and negotiation techniques.
• Conduct fieldwork such as home tours and arrival deliveries when needed.

Skills

Exceptional Communication

Organizational Mastery

Professional & Adaptable

Tech-Savvy

Tools

Salesforce CRM

SMS

Genesys

Job description

Guest Services Vacation Specialist Intern

INTERN Corolla Main, Corolla, NC, US

Salary Range: $15.00 To $18.00 Hourly

Are you looking for a dynamic, professional internship or entry-level job that goes beyond basic administrative work? Join our Guest Services team and play a vital role in creating memorable Outer Banks vacations! This is a hands-on opportunity to gain experience in hospitality, sales, customer relationship management, and real estate support. You'll be a key player in a fast-paced environment, making a real impact on our day-to-day operations.

What You'll Be Doing:

• Hospitality & Sales: Become a vacation expert! You'll guide guests or leads via phone, SMS, email, and in-person to find and book their ideal beach home, using property search tools and your growing knowledge of our homes and the area.
• Problem-Solving & Communication: Serve as a communication hub. You'll actively listen to guests' specific needs, troubleshoot reservation issues, answer questions about our policies and our area.
• Cross-Functional Collaboration: Build professional relationships with other departments like Maintenance and Housekeeping to resolve guest requests efficiently, and see how a major business operates from the inside.
• Business Acumen: Look for opportunities to increase bookings, repeat guest loyalty, and recommend value-added services. You'll gain practical experience in upselling, negotiation, and handling payments.
• Field Work & Property Management Insight: Get out of the office! Conduct home tours, arrival deliveries and other fieldwork, giving you a valuable look into property management operations.
• Tech & Data Management: Become proficient with industry-standard software (e.g., Salesforce CRM, SMS, and Genesys call center platforms).

What We're Looking For:

• Exceptional Communication: Stellar written and verbal skills with the ability to think quickly and stay professional under pressure.
• Organizational Mastery: Strong time management and prioritization skills to handle multiple tasks in a fast-paced, high-volume environment.
• Professional & Adaptable: A polished, professional demeanor in all interactions, with the flexibility to work as part of a team.
• Tech-Savvy: Comfortable learning new software quickly. Experience with platforms like Google Workspace, CRM systems, or call center software is a huge plus!

Why This Role Is Great For College Students:

• Real-World Experience: Gain hands-on, marketable experience in hospitality, sales, customer relations, and field operations.
• Career Alignment: This is an ideal role if you are currently pursuing a degree or have recently graduated in fields like Hospitality Management, Business Administration, Communications, Marketing, or Real Estate.
• Build Your Network: Work closely with supervisors and professionals, building valuable contacts for your future career.
• A Path Beyond the Season: Eligible strong performers may be offered a full-time position or a remote work opportunity once the season ends.

Who Should Apply:

Currently pursuing a degree or recently graduated. All majors are welcome!

Strong interest in property management, hospitality, real estate sales, or business operations.