Guest Services & Ticketing Specialist (Temp-to-Hire)

GRAMMY Museum; Los Angeles (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

The GRAMMY Museum in downtown Los Angeles is seeking a Guest Services Associate to support information, ticketing, and retail operations in a dynamic, visitor‑centered setting.

This temp-to-hire role requires weeknights and weekends with at least 30 hours per week; flexibility is available. You will guide guests, process ticket sales, manage capacity, and assist with store duties and guest tours as needed.

Qualifications

• High School Diploma or equivalent required.
• Retail experience with merchandise displays or promotions preferred.
• Strong cash handling and POS experience required.
• Dynamic, positive personality with professional client interaction.
• Exceptional customer service and communication skills.
• Punctuality and reliability essential.

Responsibilities

• Provide information to guests about the GRAMMY Museum.
• Assist guests with ticket purchases using TicketSocket/Universe and cash handling.
• Track timed ticket allotments to monitor capacity limits.
• Oversee ticket operations in the manager's absence and open/close booths as needed.
• Accurately reconcile all ticket sales at the end of each day.
• Work with operations to monitor crowd flow and capacity.
• Assist store manager with store duties, opening/closing, and stocking merchandise.
• Recommend and help locate merchandise for guests.
• Maintain cleanliness of workstation and retail store.
• Assist management with special projects and tours for groups.
• Monitor galleries for order, report issues, and enforce policies.

Skills

Retail experience

Cash handling

POS operations

Customer service

Communication skills

Punctual

Bilingual (English/Spanish a plus)

Education

High School Diploma or equivalent

Job description

The GRAMMY Museum in downtown Los Angeles is seeking a Guest Services Associate to support information, ticketing, and retail operations in a dynamic, visitor‑centered setting.

This temp-to-hire role requires weeknights and weekends with at least 30 hours per week; flexibility is available. You will guide guests, process ticket sales, manage capacity, and assist with store duties and guest tours as needed.