Guest Services & Ticketing Lead – Cruise Operations

Goldbelt, Inc.; Juneau (AK); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Job summary

Goldbelt, Inc. seeks a supervisory role in Juneau, AK, managing ticketing and guest services. This position involves overseeing daily operations, ensuring ticket discrepancies are resolved, and providing excellent customer service.

The ideal candidate will have a bachelor's degree or equivalent experience, with at least three years in a supervisory capacity within tourism. Comprehensive benefits, including insurance and 401(k) matching, are provided.

Qualifications

• Bachelor's degree in a relevant field or four years of tourism experience.
• Minimum three years of supervisory experience in tourism or hospitality.

Responsibilities

• Supervise guest and ticketing services for smooth operations.
• Ensure accurate ticketing reports and oversee staff training.
• Manage budget and resolve customer complaints.

Skills

Excellent communication and customer service skills

Computer software proficiency

Cash handling and sales receipts reconciliation skills

Ability to provide information about local history

Education

Bachelor's degree in business, marketing, or hospitality management

Job description

Goldbelt, Inc. seeks a supervisory role in Juneau, AK, managing ticketing and guest services. This position involves overseeing daily operations, ensuring ticket discrepancies are resolved, and providing excellent customer service.

The ideal candidate will have a bachelor's degree or equivalent experience, with at least three years in a supervisory capacity within tourism. Comprehensive benefits, including insurance and 401(k) matching, are provided.