Guest Experience & Ticketing Manager

Goldbelt; Juneau (AK); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Job summary

Goldbelt in Juneau, Alaska, is seeking a supervisor for guest and ticketing services. The role involves ensuring quality operations, managing staff, and enhancing guest experiences.

Applicants should have a bachelor's degree or significant experience in tourism, alongside strong communication skills. The offered annual compensation ranges from $58,000 to $70,000, along with comprehensive benefits including medical, dental, and 401(k) matching.

Qualifications

• Bachelor’s degree in business, marketing, or hospitality management, or four years of experience in tourism.
• Minimum three years of supervisory experience in tourism, travel, or hospitality services.

Responsibilities

• Coordinate guest/ticketing service functions with other managers.
• Oversee ticketing operations for accuracy and efficiency.
• Responsible for hiring and supervising guest/ticketing services staff.

Skills

Excellent communication and customer service skills

Skill in operating personal computer

Working knowledge of tram operations systems

Strong cash handling skills

Knowledge of Southeast Alaska tourism market

Education

Bachelor’s degree in business, marketing, or hospitality management

4 years of experience in the tourism industry

Job description

Goldbelt in Juneau, Alaska, is seeking a supervisor for guest and ticketing services. The role involves ensuring quality operations, managing staff, and enhancing guest experiences.

Applicants should have a bachelor's degree or significant experience in tourism, alongside strong communication skills. The offered annual compensation ranges from $58,000 to $70,000, along with comprehensive benefits including medical, dental, and 401(k) matching.