Guest Services Supervisor - Lead Tour Desk & Service

Princess Cruises and Holland America Line; Fairbanks (AK); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER FIRST SEAS0

Reward for Referral Program

Experience – Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line seeks a Supervisor, Guest Services in Fairbanks for seasonal full-time work at the Guest Services desk. You will oversee staff, ensure excellent guest service, and coordinate activities with multiple departments in a fast-paced cruise operations environment.

Responsibilities include supervising staff, handling guest inquiries, processing daily sales, and maintaining records while ensuring policy compliance and safety standards.

Qualifications

• 3 years of customer service experience preferred.
• Valid driver’s license with clean record.
• Ability to lift 50 lbs/23 kg.

Responsibilities

• Supervise, train, and give regular performance guidance to reporting staff.
• Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines.
• Routinely coordinates passenger activities and services.
• Process daily sales and oversee accounting procedures as they relate to the guest service desk.
• Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Keep work areas organized, clean, and sanitized.

Skills

Customer service

POS systems

Multitasking

Teamwork

Time management

Tools

MS Office

CRM software

Job description

Princess Cruises and Holland America Line seeks a Supervisor, Guest Services in Fairbanks for seasonal full-time work at the Guest Services desk. You will oversee staff, ensure excellent guest service, and coordinate activities with multiple departments in a fast-paced cruise operations environment.

Responsibilities include supervising staff, handling guest inquiries, processing daily sales, and maintaining records while ensuring policy compliance and safety standards.