Guest Services & Ticketing Associate (Evenings/Weekends)

Missouri Botanical Garden; St. Louis (MO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

On-Demand Pay

Garden membership

Competitive compensation

PTO

Retirement Plan

Job summary

Missouri Botanical Garden is seeking a part-time guest services associate to welcome and direct visitors, process tickets, and handle cash and card transactions.

You will provide information about Garden sites and events, respond to inquiries, and support tram tours while promoting the mission of the Garden. Paid training will prepare you to deliver a positive visitor experience.

Qualifications

• Ability to work evenings, weekends, and holidays.
• Must have a valid driver's license.
• Ability to pass background screening and MVR.
• Experience interacting with the public.
• Able to lift 30–60 pounds.
• Able to work outdoors and indoors in varying temperatures.

Responsibilities

• Process ticket purchases using a POS system or web order entries.
• Issue, void, or transfer balance to MBG gift cards.
• Provide Garden information to all visitors.
• Respond to inquiries via phone and email.
• Drive and narrate tram tours when required.
• Authorize refunds and exchanges for tickets.
• Troubleshoot ticketing issues across channels.

Skills

POS systems

Cash handling

Guest information

Phone communication

Multitasking

Outdoor work

Tools

POS system

Job description

This is a Part-time position. Must have the ability to work evenings, weekends and holidays.

Why You'll Love This Position:

During your work, you will welcome, admit, and direct guests while ensuring the start of a positive visitor experience. Sell admission tickets and handle cash and credit card transactions in an accurate and professional manner. Provide information to visitors either in person or on the phone regarding Garden sites, attractions, special events, classes, and other information that the visitor may require. Provide first-level resolution to customer issues. Promote the mission of Missouri Botanical Garden. Paid training will be provided to ensure you are ready and prepared to enjoy the visitors of The Missouri Botanical Garden.

What You'll Do (Highlights):

• Process ticket purchases using a Point of Sale (POS) ticketing system or web order entries


• Issue, void, or transfer balance to MBG gift cards.


• Provide Garden information to all visitors.


• Respond to incoming guest inquiries via phone and email.


• Responsible for driving and alternately narrating tram tours.


• Authorize and perform ticket refunds and exchanges.


• Investigate and troubleshoot online, onsite, and telephone ticketing issues.

What you Need For Success

• Must possess and maintain a valid driver's license.


• Must have the ability to pass a background screening and motor vehicle report (MVR) to meet minimum insurance underwriting criteria.


• Experience working with the public is beneficial.


• Ability to communicate with the public by phone and in-person.


• Ability to multitask in what can be a fast-paced environment at times.


• Ability to lift 30-60 pounds.


• Ability and willingness to work in varying temperatures and all-weather conditions outdoors and indoors.


• Ability to work days, evenings, weekends, and holidays.

Perks

On-Demand Pay | Garden membership | Competitive compensation | PTO | Retirement Plan

The above statements describe the job's essential responsibilities and requirements. The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.