Guest Experience Specialist — Tickets & Info

Missouri Botanical Garden; St. Louis (MO); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

On-Demand Pay

Garden membership

Competitive compensation

PTO

Retirement Plan

Job summary

Missouri Botanical Garden in St. Louis is seeking a part-time Guest Services Associate to welcome guests, sell admissions, and help provide a positive visitor experience.

You'll handle cash and card transactions, answer questions by phone and email, and assist with tram tours while promoting the Garden's mission. Training is provided; evening, weekend, and holiday availability is required to support peak times.

Qualifications

• Must possess and maintain a valid driver's license.
• Background screening and MVR required.
• Experience working with the public preferred.
• Ability to communicate with the public by phone and in person.
• Ability to multitask in a fast-paced environment.
• Ability to lift 30-60 pounds.
• Able to work in varying temperatures outdoors and indoors.
• Able to work days, evenings, weekends, and holidays.

Responsibilities

• Process ticket purchases using a POS system or web order entries.
• Issue, void, or transfer balance to MBG gift cards.
• Provide Garden information to visitors.
• Respond to guest inquiries via phone and email.
• Drive and narrate tram tours.
• Authorize refunds and exchanges.
• Investigate and troubleshoot ticketing issues.

Skills

Cash handling

Guest service

Communication

Tools

POS system

Job description

Missouri Botanical Garden in St. Louis is seeking a part-time Guest Services Associate to welcome guests, sell admissions, and help provide a positive visitor experience.

You'll handle cash and card transactions, answer questions by phone and email, and assist with tram tours while promoting the Garden's mission. Training is provided; evening, weekend, and holiday availability is required to support peak times.