Guest Services Supervisor - University Dining (Temporary)

University of Wisconsin-Stevens Point; Stevens Point (WI); Hybrid; USD 21,000 - 23,000; Part time

Job summary

The University of Wisconsin-Stevens Point is seeking a Temporary Customer Service Representative to oversee front-of-house customer service in University Dining. The role includes supervising cashiers, ensuring a clean, well-stocked dining area, training staff, and coordinating with full-time and student teams to uphold safety and sanitation standards.

Shifts vary and include nights, weekends, and holidays.

Qualifications

• Effective communication with a wide array of people including staff with varying skills.
• Ability to interact courteously with customers and manage complaints.
• Experience supervising a diverse staff including student workers and part-time staff.

Responsibilities

• Monitors and maintains work areas and supplies to meet customer and operational needs.
• Troubleshoots and resolves issues in a timely and professional manner.
• Organizes, distributes, and updates policies to ensure accuracy of delivered information.
• Provides exceptional service and information to internal/external customers based on set standards.
• Guides and trains staff and student workers.
• Processes customer transactions and may take payments following policies.

Skills

Communication

Customer service

Staff supervision

Problem solving

Training

Job description

The University of Wisconsin-Stevens Point is seeking a Temporary Customer Service Representative to oversee front-of-house customer service in University Dining. The role includes supervising cashiers, ensuring a clean, well-stocked dining area, training staff, and coordinating with full-time and student teams to uphold safety and sanitation standards.

Shifts vary and include nights, weekends, and holidays.