Front-of-House Customer Service Lead (Temp)

University of Wisconsin; Stevens Point (WI); On-site; USD 20,664 - 24,108; Part time

Job summary

University of Wisconsin Colleges seeks a Temporary Customer Service Representative to supervise front-of-house operations in University Dining at Stevens Point. The role includes customer service, cashier oversight, dining room setup, and ensuring supplies and cleanliness meet standards.

Varied shifts including nights, weekends, and evenings; compensation $15–$17.50 per hour; 75% FTE with potential summer hours.

Qualifications

• Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities.
• Ability to interact courteously with customers.
• Ability to supervise diverse staff including student employees, full and part-time employees, and temporary staff.

Responsibilities

• Guides and trains staff and student workers
• Provides exceptional service, answers questions, or provides information in a specific subject area to customers based on set material or standards
• Organizes, distributes, and maintains relevant work unit procedures, policies, and updates to ensure accuracy and relevancy of delivered information
• Troubleshoots and resolves issues in a timely and professional manner
• Monitors and maintains work areas and supplies to meet customer and operational needs

Skills

Customer service

Staff supervision

Cashier supervision

Communication

Job description

University of Wisconsin Colleges seeks a Temporary Customer Service Representative to supervise front-of-house operations in University Dining at Stevens Point. The role includes customer service, cashier oversight, dining room setup, and ensuring supplies and cleanliness meet standards.

Varied shifts including nights, weekends, and evenings; compensation $15–$17.50 per hour; 75% FTE with potential summer hours.