Front-of-House Dining Customer Service Lead (Temp)

UWSTP University of Wisconsin Stevens Point; United States; Vor Ort; USD 21.000 - 23.000; Teilzeit

Zusammenfassung

UW-Stevens Point is seeking a Temporary Customer Service Representative to supervise front-of-house dining operations, respond to inquiries, and ensure high quality service. The role requires communication across teams, training of student workers, and adherence to safety standards.

The position offers varied shifts, including nights, weekends, and holidays. Compensation ranges from $15 to $17.50 per hour, with 75% FTE during the academic year and potential summer hours.

Qualifikationen

• Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities.
• Ability to interact courteously with customers.
• Ability to manage and solve customer complaints and requests.
• Demonstrated experience supervising a diverse staff including student employees, full and part time employees, and temporary staff.
• The ability to bend, stoop, twist, and safely lift to 50# on a regular basis when storing, stocking, and gathering prepared products and/or inventory items.
• Current Serv Safe certification or ability to complete certification within 3 months of hire.

Aufgaben

• Monitors and maintains work areas and supplies to meet customer and operational needs.
• Troubleshoots and resolves issues in a timely and professional manner.
• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information.
• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards.
• Guides and trains staff and student workers.
• Processes customer transactions and may take payments following established policies and procedures.

Kenntnisse

Communication

Customer interaction

Complaint resolution

Staff supervision

Lifting 50 lbs

Serv Safe cert.

Jobbeschreibung

UW-Stevens Point is seeking a Temporary Customer Service Representative to supervise front-of-house dining operations, respond to inquiries, and ensure high quality service. The role requires communication across teams, training of student workers, and adherence to safety standards.

The position offers varied shifts, including nights, weekends, and holidays. Compensation ranges from $15 to $17.50 per hour, with 75% FTE during the academic year and potential summer hours.