Luggage Handling Supervisor | Free Cruise After 1st Season

Princess Cruises and Holland America Line; College (AK); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER YOUR FIRST

Referral Program

Experience - Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line is seeking a Supervisor, Luggage Handler to lead the luggage team at Fairbanks Princess Riverside Lodge. You will coordinate loading, unloading, tagging, and transporting guests' luggage to ensure a smooth Alaska travel experience.

You will supervise the team, greet guests, provide escorts, and support front desk and housekeeping during peak times while upholding safety standards and exceptional guest service.

Qualifications

• Must pass a pre-employment background check.
• Minimum age of 18 years to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas.

Responsibilities

• Supervises and motivates the luggage team.
• Transfers luggage to and from guest rooms from loading areas and a variety of vehicles.
• Organize, sort, tallies, tag, and labels guest luggage daily.
• Ensures safe storage, collects and distributes ticketing of guests' personal items, and hand-carry luggage.
• Greet guests and provide escort or transportation to rooms and other locations as needed.
• Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner.
• Assists with misplaced and damaged luggage.
• Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns.
• Assist with guest service, front desk, and housekeeping duties during peak busy times and unexpected events, such as power outages.
• May respond to alarms and assist in the events of an emergency in accordance with company policies, procedures, and guidelines.

Skills

Ability to lift 50 lbs/23 kg

Organize and prioritize work

Fast-paced environment

Teamwork

Customer service

Job description

Princess Cruises and Holland America Line is seeking a Supervisor, Luggage Handler to lead the luggage team at Fairbanks Princess Riverside Lodge. You will coordinate loading, unloading, tagging, and transporting guests' luggage to ensure a smooth Alaska travel experience.

You will supervise the team, greet guests, provide escorts, and support front desk and housekeeping during peak times while upholding safety standards and exceptional guest service.