Guest Services Supervisor – Luxury Inn Front Desk

Columbia-Hospitality; Ketchum (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid daily

PTO & holidays

Medical, dental, vision, disability, 4

401K

HSA/FSA plans

Culture & values

Referral bonus

Discounts on lodging, dining, spa, and

Employee assistance program

Committee participation

Learning platform

Pet and other discounts

Job summary

Columbia Hospitality is seeking a Front Office Supervisor for Knob Hill Inn in Ketchum, Idaho. You will oversee the hotel's front desk, valet, PBX and reservations during peak times, ensuring exceptional guest service and smooth check-in/out.

You will lead, coach and develop the front office team, handle VIP requests, and maintain knowledge of property amenities and events. A strong command of English and MS Office is required.

Qualifications

• Prior front-desk supervisory or lead experience in hospitality or hotels preferred.
• Strong written and verbal communication skills required.
• Experience leading a team.
• Previous customer service or guest relations experience required.
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Responsibilities

• Supervising front office operations during peak traffic periods.
• Ensuring guest and employee needs are addressed promptly and professionally.
• Performing front desk duties such as registration and check-out when needed.
• Managing VIP requirements and related amenities and communications.
• Ensuring safety and security policies are followed.
• Coaching and developing team members and assisting with interviewing.

Skills

Front desk supervision

Customer service

Communication skills

Team leadership

English fluency

Microsoft Office

Tools

Microsoft Office

Job description

Columbia Hospitality is seeking a Front Office Supervisor for Knob Hill Inn in Ketchum, Idaho. You will oversee the hotel's front desk, valet, PBX and reservations during peak times, ensuring exceptional guest service and smooth check-in/out.

You will lead, coach and develop the front office team, handle VIP requests, and maintain knowledge of property amenities and events. A strong command of English and MS Office is required.