Front Office Supervisor | Knob Hill Inn

Columbia Hospitality; Ketchum (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid daily

PTO & Holiday

Medical benefits

Dental benefits

Vision benefits

Disability insurance

401K

HSA/FSA

Referral bonus

Discounted lodging

Discounted dining

Spa & golf discounts

Employee assistance

Volunteer opportunities

Learning platform

Third party discounts

Culture & values

Job summary

Columbia Hospitality’s Knob Hill Inn Sun Valley is seeking a front desk supervisor who will lead daily front office operations at the Sun Valley property near Ketchum, Idaho. You’ll oversee guest services, registrations, VIP requests, and safety procedures while coaching staff and ensuring seamless guest experiences.

Ideal candidates have hospitality leadership, strong English communication, and a proven ability to train and motivate a team.

Qualifications

• Front-desk supervisory or lead experience in hospitality preferred.
• Strong written and verbal communication skills required.
• Experience leading a team.
• Customer service or guest relations experience required.
• Fluent English to analyze and interpret business communications.
• Ability to present information to managers, clients, and the public.
• Ability to calculate discounts, interest, and percentages.
• Ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations.
• Strong computer skills: Outlook, Excel and Word.

Responsibilities

• Supervise front office operations (Front Desk, Valet, PBX, Reservations during peak times).
• Respond to guest and employee needs promptly with service recovery when needed.
• Perform front desk duties including registration, check-out and reservations.
• Manage VIP requests, including room preferences, amenities, and welcome letters.
• Uphold safety and security policies and procedures at all times.
• Assist with training, coaching, and development of team members.
• Assist with interviewing team members.
• Maintain up-to-date knowledge of property amenities and events.
• Prepare daily reports and distribute as directed.
• Ensure front office standards; address deficiencies.
• Provide guests with directions about amenities and local sights.
• Handle cashier tasks and closing reports in the system.
• Follow company policies; report accidents and maintain appearance standards.
• Protect confidentiality and company assets.
• Welcome guests per standards and build positive relationships.
• Support team to reach common goals; perform other duties as requested.

Skills

Front desk leadership

Customer service

Team leadership

English proficiency

Public speaking

Numerical skills

Problem solving

Reading comprehension

Negotiation

Tools

Microsoft Office

Job description

Let’s start off with the most important part - what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Supervising procedural aspects of the hotel’s front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Ensuring that all safety and security policies and procedures are followed.
• Assisting with the training, coaching and development of team members.
• Assisting with interviewing team members.
• Maintaining an up to date working knowledge of all property amenities as well as any special events.
• Preparing daily reports and distributing as directed.
• Understanding of all front office standards and assisting in solving deficiencies.
• Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Completing designated cashier and closing reports in the computer system.
• Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Maintaining confidentiality of proprietary information; protecting company assets.
• Welcoming and acknowledging all guests according to company standards.
• Developing and maintaining positive working relationships with others; support team to reach common goals.
• Performing other reasonable job duties as requested by Supervisors.

What You Bring

• Prior front-desk supervisory or lead experience in hospitality or hotels preferred
• Strong written and verbal communication skills required
• Experience leading a team
• Previous customer service or guest relations experience required
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to solve practical problems when only limited standardization exists.
• The ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:

Experience warm and inviting European charm at the Knob Hill Inn Sun Valley. Whether you're looking to discover a memorable winter wonderland at America's first destination ski resort, or experience summer fun in the majestic mountains, Knob Hill Inn is your hotel of choice for the perfect retreat. Within walking distance to downtown Ketchum and close to all the amenities Sun Valley resort has to offer, the Inn is located in a peaceful setting with stunning views of world-famous Bald Mountain, the majestic Smokey and Boulder Mountain ranges. And dining in The Grill at Knob Hill is a favorite for both guests and locals during any season.

The Inn's 29 guestrooms and suites offer a variety of options, most of which are generously sized and feature a marble tiled, five-fixture bathroom with an oversized tub, radiant floor heating, wet bar, dressing area, and balconies to enjoy the spectacular Sun Valley views.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.