Front Desk Agent

Viceroy Hotels and Resorts; Sun Valley (ID); On-site; USD 35,000 - 52,000; Full time

Job summary

Viceroy Hotels invites applications for a Front Desk Agent at its Sun Valley property. You will welcome guests, handle check-ins and reservations, and deliver a personalized luxury experience from arrival to departure.

The role emphasizes attention to detail, teamwork with housekeeping and valet, and safeguarding guest information while maximizing guest satisfaction and revenue opportunities. Experience in hospitality and computer systems is preferred; a high school diploma is required.

Qualifications

• Deliver exceptional guest service at the front desk throughout the guest journey.
• Communicate clearly with guests and team members to resolve requests.
• Maintain a professional, warm demeanor and handle transactions accurately.

Responsibilities

• Greet and assist guests during check-in/check-out with a luxury service mindset.
• Provide information on hotel services, dining outlets, and local attractions.
• Process reservations, payments, and room assignments accurately and efficiently.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

College coursework in related field

Tools

Property management system (PMS)

Job description

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.

The Front Desk Agent is responsible for delivering exceptional guest service throughout all stages of the guest experience, including reservations assistance, arrival, check-in, stay support, and departure. This role serves as one of the primary points of contact for guests and plays a critical role in creating a welcoming, personalized, and luxury-level experience while maximizing room revenue, guest satisfaction, and operational efficiency.

Responsibilities

• Welcome guests in a warm, professional, and service-oriented manner throughout all interactions.
• Handle guest check-ins, checkouts, room assignments, and reservation inquiries efficiently and accurately.
• Provide guests with information regarding hotel services, resort amenities, dining outlets, transportation, activities, and local attractions.
• Accurately process cash, credit card, and other payment transactions in accordance with company policies and procedures.
• Assist with room reservations, modifications, cancellations, and special guest requests while maximizing room revenue opportunities.
• Maintain knowledge of occupancy status, restricted dates, availability, and daily operational changes.
• Utilize the property management system and other hotel systems accurately and efficiently.
• Complete shift checklists, bucket checks, reports, room verifications, and end-of-shift balancing procedures in a timely manner.
• Coordinate closely with Housekeeping, Valet, Engineering, and other departments to ensure seamless guest experiences.
• Respond promptly and professionally to guest concerns, service requests, and operational issues.
• Maintain guest confidentiality and protect sensitive guest information at all times.
• Utilize proper radio and internal communication etiquette when communicating with team members.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Assist guests with safe deposit boxes and other security-related services as needed.
• Maintain knowledge of emergency procedures and support hotel safety initiatives.
• Attend required meetings, trainings, and departmental lineups.
• Support additional Front Office and guest service responsibilities as operational needs require.
• Ensure overall guest satisfaction through professionalism, efficiency, and attention to detail.
• Perform other duties as assigned by management.
  
  

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management .