Guest Services Supervisor – Luxury Hotel Front Desk

hriproperties; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

The Barnett in New Orleans is seeking a Guest Services Supervisor to support the Director of Front Office in delivering exceptional guest experiences and smooth daily front desk operations. You are a hands-on leader who thrives in a fast-paced environment, models hospitality, coaches the team in real time, and turns guest requests into memorable experiences.

This role requires strong organization, adaptability, and a passion for service, with openness to flexible hours including evenings,

Qualifications

• High school diploma or equivalent required.
• 1-2 years hotel front desk or guest services experience preferred.
• Experience with Opera Cloud, HyGEO, or similar systems preferred.
• Bilingual or multilingual abilities are a plus.

Responsibilities

• Support the Director of Front Office in daily front desk operations.
• Maintain an active front desk presence, assist with check-ins, check-outs, reservations, billing inquiries, and daily guest needs.
• Lead by example with exceptional hospitality, professionalism, and a positive attitude.
• Provide real-time coaching and feedback to Guest Services Agents to reinforce service standards.
• Assist VIP arrivals, special requests, room assignments, and personalized guest experiences.
• Address guest concerns with patience, empathy, creativity, and urgency.
• Maintain accurate reservations, guest billing, and payment processing.

Skills

Hospitality mindset

Interpersonal skills

Communication

Leadership

Coaching

Guest service

Problem solving

Organizational skills

Cash handling

Education

High school diploma

Tools

Opera Cloud

HyGEO

Job description

The Barnett in New Orleans is seeking a Guest Services Supervisor to support the Director of Front Office in delivering exceptional guest experiences and smooth daily front desk operations. You are a hands-on leader who thrives in a fast-paced environment, models hospitality, coaches the team in real time, and turns guest requests into memorable experiences.

This role requires strong organization, adaptability, and a passion for service, with openness to flexible hours including evenings,