Guest Experience Supervisor

The Barnett; United States; On-site; USD 42,000 - 48,000; Full time

Job summary

The Barnett is a restored Art Deco hotel in the New Orleans Warehouse District offering luxury guest rooms, signature dining venues, and vibrant public spaces. The Guest Services Supervisor leads front desk operations and mentors the Guest Services Agents to deliver exceptional hospitality.

The role requires a hands-on leader who thrives in a fast-paced environment, fosters a positive culture, and ensures guest requests are resolved with creativity and urgency. Hyatt experience is a plus.

Qualifications

• Genuine hospitality passion and guest-focused service mindset.
• Strong interpersonal and communication skills with guests and colleagues.
• Positive, energetic leadership style that motivates the team.
• Ability to coach in the moment and maintain service standards.

Responsibilities

• Support the Director of Front Office in daily front desk operations and service standards.
• Be active at the front desk handling check-ins, check-outs, reservations, and billing inquiries.
• Lead by example with hospitality, professionalism, and a can-do attitude.
• Foster a collaborative, supportive work environment and coach Guest Services Agents in real time.
• Assist VIP arrivals, special requests, room assignments, and personalized guest experiences.

Skills

Guest-focused approach

Interpersonal skills

Leadership

Communication

Problem-solving

Organization

Education

High school diploma or equivalent

Tools

Opera Cloud

HyGEO

Job description

The Barnett is a restored Art Deco hotel in the New Orleans Warehouse District offering luxury guest rooms, signature dining venues, and vibrant public spaces. The Guest Services Supervisor leads front desk operations and mentors the Guest Services Agents to deliver exceptional hospitality.

The role requires a hands-on leader who thrives in a fast-paced environment, fosters a positive culture, and ensures guest requests are resolved with creativity and urgency. Hyatt experience is a plus.