Front Office Operations Leader

HRI Hospitality; New Orleans (LA); On-site; USD 60,000 - 85,000; Full time

Job summary

The Barnett in New Orleans’ Warehouse District seeks an Assistant Director of Front Office to lead daily operations from the Front Desk and actively support the guest experience. This hands-on role requires visible leadership to uphold service standards and drive smooth desk flow.

Education includes a high school diploma with preference for an Associate or Bachelor’s degree. 1–2 years supervisory front office experience and Hyatt familiarity are noted as advantages.

Qualifications

• Education: High school diploma required; associate or bachelor’s degree preferred.
• Experience: 1–2 years supervisory hospitality/front office experience; previous hotel experience required.
• Skills: strong leadership, customer service, communication, organizational, multitasking abilities.
• Proficiency: experience with PMS and Microsoft Office; Hyatt experience preferred.

Responsibilities

• Execute and oversee daily Front Office operations on the floor to ensure a smooth guest experience.
• Act as Manager on Duty (MOD) during peak periods with leadership presence and decision-making support.
• Directly manage and support Guest Service Supervisors, aligning with operational goals and service standards.
• Oversee training, coaching, and accountability for front office team to drive performance and consistency.
• Manage desk flow and staffing in real time, addressing operational challenges and guest needs.
• Resolve guest concerns promptly and professionally, escalating when appropriate.
• Assist with scheduling, performance management, and ongoing development of the front office team.
• Ensure adherence to company policies, service standards, and safety/security procedures.

Skills

Leadership

Customer service

Communication

Organizational skills

Multitasking

Problem solving

PMS experience

Microsoft Office

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

PMS

Microsoft Office

Job description

The Barnett in New Orleans’ Warehouse District seeks an Assistant Director of Front Office to lead daily operations from the Front Desk and actively support the guest experience. This hands-on role requires visible leadership to uphold service standards and drive smooth desk flow.

Education includes a high school diploma with preference for an Associate or Bachelor’s degree. 1–2 years supervisory front office experience and Hyatt familiarity are noted as advantages.