3rd Shift Guest Service Leader - Create Unforgettable Moments

Kalahari Resorts LLC; Wisconsin; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) matching

Paid time off

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells is seeking a 3rd Shift Guest Service Ambassador to welcome guests during check-in, stay, and check-out. You will deliver top-notch service and help create memorable experiences as part of our leadership team, guided by the Promise to Lead with Love.

Your role involves assisting guests, answering inquiries, and ensuring a positive overall impression of the resort with friendly, professional behavior.

Qualifications

• Must be computer-savvy and eager to provide excellent service to guests.
• We will train the right person with the right attitude, personality, and drive.
• Leadership style rooted in collaboration, respect, and service to others.

Responsibilities

• Ensure guests feel welcome with responsive, friendly, courteous service.
• Participate as a team and follow the Kalahari Promise values daily.
• Answer guest inquiries about resort services, facilities, restaurants, transportation, and hours.
• Log and deliver packages, mail and messages to guests and meeting rooms.

Skills

Customer service

Computer literacy

Job description

Kalahari Resorts & Conventions in Wisconsin Dells is seeking a 3rd Shift Guest Service Ambassador to welcome guests during check-in, stay, and check-out. You will deliver top-notch service and help create memorable experiences as part of our leadership team, guided by the Promise to Lead with Love.

Your role involves assisting guests, answering inquiries, and ensuring a positive overall impression of the resort with friendly, professional behavior.