Guest Services Supervisor — Lead, Engage & Wow Guests

BENCHMARK; California (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality's Hyatt House LA – University Medical Center is seeking a Guest Services Supervisor to lead our front desk team, welcome guests, and ensure a memorable stay. You will train and coach Front Desk Agents, coordinate with Housekeeping and Maintenance, and uphold brand standards while delivering outstanding service to travelers from around the world.

This role offers a dynamic, guest‑focused environment within a prominent hospitality portfolio and opportunities for growth

Qualifications

• Experience in guest services or front desk supervision.
• Ability to lead a team and deliver service excellence.
• Strong communication and guest relation skills.

Responsibilities

• Lead and coach Front Desk Agents to deliver standout service.
• Coordinate with Housekeeping and Maintenance to meet guest needs.
• Ensure accurate guest registrations, billing, and payments.

Skills

Guest services

Supervisory

Hospitality

Communication

Tools

Front desk operations

Job description

Pyramid Global Hospitality's Hyatt House LA – University Medical Center is seeking a Guest Services Supervisor to lead our front desk team, welcome guests, and ensure a memorable stay. You will train and coach Front Desk Agents, coordinate with Housekeeping and Maintenance, and uphold brand standards while delivering outstanding service to travelers from around the world.

This role offers a dynamic, guest‑focused environment within a prominent hospitality portfolio and opportunities for growth