Guest Experience Supervisor

Pyramid Global Hospitality; Los Angeles (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality operates Hyatt House LA – University Medical Center, a 200-room hotel; as a Guest Services Supervisor you will lead a front desk team, set the tone for guest arrivals, and ensure a warm welcome throughout a guest's stay.

You will supervise front desk operations, coordinate with housekeeping and maintenance, deliver exceptional service, train staff, and resolve guest questions promptly; the role offers growth in a world-class hospitality portfolio.

Qualifications

• Previous experience in hotel Bell Attendant or Supervisor is a plus.
• Hospitality industry experience is required.
• Ability to remain calm and provide direction at all times.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The Supervisor will welcome each guest to our hotel.
• Escort guests to the front desk for check-in and assist with room orientation.
• Provide leadership and direction for all front desk activities during assigned shifts.
• Deliver exceptional guest service from arrival through departure and handle service recovery.

Skills

Hotel experience

Guest service

Team leadership

Problem solving

Calm under pressure

Hospitality industry experience

Job description

Pyramid Global Hospitality operates Hyatt House LA – University Medical Center, a 200-room hotel; as a Guest Services Supervisor you will lead a front desk team, set the tone for guest arrivals, and ensure a warm welcome throughout a guest's stay.

You will supervise front desk operations, coordinate with housekeeping and maintenance, deliver exceptional service, train staff, and resolve guest questions promptly; the role offers growth in a world-class hospitality portfolio.