Guest Experience Supervisor, Front Desk Leader

BENCHMARK; California (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

Hyatt House LA – University Medical Center, part of Pyramid Global Hospitality, is seeking an Operations Supervisor for the Front Desk. You will lead the front desk team, ensure guest satisfaction, and uphold brand standards in a busy hotel setting.

Ideal candidates have supervisory experience, strong leadership and communication skills, and the ability to manage scheduling, training, and service recovery while delivering a welcoming, world‑class guest experience.

Qualifications

• Minimum two years of hotel front office experience.
• Previous supervisory experience required.
• Strong leadership and decision-making abilities.
• Experience with scheduling, reporting, and operational administration.
• Excellent guest service, communication, and conflict resolution skills.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Strong organizational, problem-solving, and computer skills.
• Proficiency with hotel property management systems.
• Outgoing, engaging personality with a desire to help others.
• Ability to work in a fast-paced setting and stand for long periods.

Responsibilities

• Check guests in and ensure proper credit and accurate information.
• Provide leadership for front office operations and service delivery.
• Serve as Manager on Duty when assigned.
• Oversee daily front desk activities and staff scheduling.
• Train, coach, and discipline front office team members.
• Monitor guest satisfaction scores and handle escalated concerns.
• Coordinate with Housekeeping, Maintenance, Sales and other departments.
• Assist with occupancy management, room inventory, and revenue enhancement.
• Conduct quality assurance inspections and audits.

Skills

Front desk experience

Supervisory experience

Leadership

Scheduling

Guest service

Communication

Conflict resolution

Flexible schedules

Organizational skills

Stand/walk for shifts

Tools

PMS software

Job description

Hyatt House LA – University Medical Center, part of Pyramid Global Hospitality, is seeking an Operations Supervisor for the Front Desk. You will lead the front desk team, ensure guest satisfaction, and uphold brand standards in a busy hotel setting.

Ideal candidates have supervisory experience, strong leadership and communication skills, and the ability to manage scheduling, training, and service recovery while delivering a welcoming, world‑class guest experience.