Operations Supervisor

BENCHMARK; California (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

Hyatt House LA – University Medical Center, part of Pyramid Global Hospitality, is seeking an Operations Supervisor for the Front Desk. You will lead the front desk team, ensure guest satisfaction, and uphold brand standards in a busy hotel setting.

Ideal candidates have supervisory experience, strong leadership and communication skills, and the ability to manage scheduling, training, and service recovery while delivering a welcoming, world‑class guest experience.

Qualifications

• Minimum two years of hotel front office experience.
• Previous supervisory experience required.
• Strong leadership and decision-making abilities.
• Experience with scheduling, reporting, and operational administration.
• Excellent guest service, communication, and conflict resolution skills.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Strong organizational, problem-solving, and computer skills.
• Proficiency with hotel property management systems.
• Outgoing, engaging personality with a desire to help others.
• Ability to work in a fast-paced setting and stand for long periods.

Responsibilities

• Check guests in and ensure proper credit and accurate information.
• Provide leadership for front office operations and service delivery.
• Serve as Manager on Duty when assigned.
• Oversee daily front desk activities and staff scheduling.
• Train, coach, and discipline front office team members.
• Monitor guest satisfaction scores and handle escalated concerns.
• Coordinate with Housekeeping, Maintenance, Sales and other departments.
• Assist with occupancy management, room inventory, and revenue enhancement.
• Conduct quality assurance inspections and audits.

Skills

Front desk experience

Supervisory experience

Leadership

Scheduling

Guest service

Communication

Conflict resolution

Flexible schedules

Organizational skills

Stand/walk for shifts

Tools

PMS software

Job description

About our property

Welcome to Hyatt House LA – University Medical Center, a valued property in the Pyramid Global Hospitality portfolio. Featuring 200 spacious guest rooms and 1,100 sq. ft. of meeting space, this hotel offers an inspiring environment to grow your career in hospitality. As a member of our team, you’ll be part of a dedicated and dynamic group that values professionalism, collaboration, and a passion for service. Whether your path is in guest services, food and beverage, housekeeping, sales, or events, you’ll have the opportunity to build your skills in a supportive, people-first culture. We are committed to creating a workplace where every team member feels valued, supported, and empowered to succeed. If you’re ready to take the next step in your career with a company that prioritizes growth and teamwork, Hyatt House LA – University Medical Center is the place to be.

What you will have an opportunity to do

We are looking for a highly motivated individual to join our Front Desk team as Operations Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Provide leadership and direction for all front office operations to ensure efficient and effective service delivery
• Serve as Manager on Duty when assigned and make operational decisions as necessary
• Oversee daily front desk activities and ensure compliance with brand standards, policies, and procedures
• Assist with scheduling, labor management, payroll review, and staffing coverage
• Train, coach, motivate, counsel, and discipline front office team members
• Monitor guest satisfaction scores and manage escalated guest concerns and service recovery situations
• Review operational reports, audits, and financial data to ensure accuracy and compliance
• Coordinate with Housekeeping, Maintenance, Sales, and other departments to support hotel operations
• Support inventory management, supply ordering, and expense control initiatives
• Assist with occupancy management, room inventory controls, and revenue enhancement efforts
• Conduct quality assurance inspections and operational audits
• Perform all other duties deemed necessary by management

Qualifications

• Minimum two (2) years of hotel front office experience preferred
• Previous supervisory experience required
• Strong leadership and decision-making abilities
• Experience with scheduling, reporting, and operational administration preferred
• Excellent guest service, communication, and conflict resolution skills
• Ability to work flexible schedules, including nights, weekends, and holidays
• Strong organizational, problem-solving, and computer skills
• Proficiency with hotel property management systems preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift

Compensation: $28.00 - $28.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.