Guest Services Supervisor: Elevate Guest Experience & Revenue

Highgate; Manchester (NH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Leave benefits (jury duty, personal, M

Job summary

Highgate Hotels is seeking a Guest Services Supervisor for Courtyard Manchester in Manchester, NH. This role supports the Guest Services Manager and ensures courteous, efficient service before arrival and during the stay, while striving to maximize room revenue and occupancy.

The position requires 2–3 years of supervisory hotel experience, a High School diploma or equivalent, and flexibility for long hours. Strong communication and teamwork are essential for success in this role.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive supervisory experience in a hotel or related field.
• College coursework helpful.
• Valid driver’s license for the state.
• Flexibility with long hours sometimes required.
• Excellent verbal and written communication, attentive and service oriented.
• Ability to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Assist the Guest Services Manager and Assistant GSM.
• Provide attentive, courteous, and efficient service to all guests prior to arrival and during stay.
• Manage reservations, rate quoting, VIP requests, and guest communications.
• Oversee and perform shift tasks, log reviews, and front desk system operations.
• Maximize room revenue through merchandising and upsell opportunities.
• Train and cross-train new hires and current staff.

Skills

Customer service

Supervisory

Multitasking

Communication

Teamwork

Flexibility

Education

High School diploma or equivalent

Job description

Highgate Hotels is seeking a Guest Services Supervisor for Courtyard Manchester in Manchester, NH. This role supports the Guest Services Manager and ensures courteous, efficient service before arrival and during the stay, while striving to maximize room revenue and occupancy.

The position requires 2–3 years of supervisory hotel experience, a High School diploma or equivalent, and flexibility for long hours. Strong communication and teamwork are essential for success in this role.