Spa Operations Supervisor — Four Diamond Guest Service Leader

Infor; Temecula (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA seeks a Spa Supervisor to oversee operations, hire and train staff, and maintain a premium guest experience. You will supervise spa providers, attendants, and the front desk, ensuring strong teamwork and adherence to Four Diamond standards.

The role emphasizes staff development, service quality, and collaboration with other departments to foster a harmonious work environment. Flexibility for weekends and holidays is required.

Qualifications

• High school diploma or GED required; one year certificate from college or technical school required.
• At least three years’ experience within a spa environment or Four Diamond property.
• Equivalent combination of education and experience accepted.

Responsibilities

• Greet guests, review treatments and clarify any questions and make recommendations as related to treatments or retail.
• Correct or notify the appropriate department of any deficiencies in the equipment or work space.
• Supervise day to day activities for the pool attendants and ensure a supervisor presence at the pool during the busy season.
• Actively involved with spa marketing/promotion activities, strategies and implementation.
• Responsible for assisting in conduction performance reviews, rewarding and disciplining Team Members, addressing complaints and resolving problems.
• Implement and monitor success of various projects, thus allowing the Spa Manager to continue to develop further services, marketing, retail, improve experience and overall volume.
• Fully cover the spa front desk if needed.
• Provide training to the desk staff, communicate with the therapists and maintain and enforce controls set in to ensure inventory, SOP’s and handbook guidelines are being followed on the floor.
• Other duties as assigned.

Skills

Staff supervision

Guest service

English communication

Microsoft Office

Team leadership

Flexible hours

Spa knowledge

Calm under pressure

Spa experience

Education

High school diploma or GED

One year certificate from college or technical school

Job description

Pechanga Resort Casino in Temecula, CA seeks a Spa Supervisor to oversee operations, hire and train staff, and maintain a premium guest experience. You will supervise spa providers, attendants, and the front desk, ensuring strong teamwork and adherence to Four Diamond standards.

The role emphasizes staff development, service quality, and collaboration with other departments to foster a harmonious work environment. Flexibility for weekends and holidays is required.