Guest Services Supervisor: Front Desk Leader

Study Hotels; Chicago (IL); On-site; USD 28,000 - 37,000; Full time

Job summary

The Study at University of Chicago is seeking a Guest Services Supervisor to join our Front Office team in Chicago, IL. This hands-on leader will guide the Guest Services staff, oversee arrivals and departures, handle guest requests, and ensure accurate transactions while delivering thoughtful hospitality.

We value problem-solving, clear communication, and team leadership. You will coordinate with Housekeeping and other departments, support training, and contribute to memorable guest experiences

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year in a customer-facing role required; hotel/front office preferred.
• Previous supervisory/lead experience is preferred.
• Friendly, cheerful and professional demeanor with hospitality focus.
• Ability to lead by example and support front office team.
• Strong problem-solving and decision-making in fast-paced environments.
• Excellent verbal and written communication and interpersonal skills.
• Organizational and multitasking abilities with attention to detail.
• Ability to perform basic math and handle guest transactions accurately.
• Proficient computer skills including Outlook, Word and Excel.

Responsibilities

• Support daily Front Desk and Living Room operations with service standards.
• Act as hands-on shift leader, guiding team during the shift.
• Understand Front Office functions including Guest Service, Night Audit, Valet, Reservations.
• Ensure accurate check-in/check-out and warm guest welcome/ departure.
• Respond to guest inquiries and take ownership of service recovery when needed.
• Assist with reservations, room assignments, special requests, and overbookings.
• Communicate room types, rates, policies, and amenities to guests.
• Maintain accurate cash drawers and transaction records per procedures.
• Maintain Front Office knowledge and daily task execution.
• Provide training and coaching to new Guest Services staff.
• Perform weekly script audits and provide feedback for consistency.
• Prepare reports on arrivals, departures, requests, and Front Office activity.
• Ensure Front Office docs are complete and up-to-date.
• Coordinate with Housekeeping, Engineering, F&B, Security and others to fulfill requests.
• Provide guests with knowledge about the hotel, University of Chicago, Hyde Park area.
• Exercise sound judgment and make professional decisions for guest/operational needs.
• Ensure adherence to policies, safety, service standards and security.
• Provide shift coverage as needed and perform additional duties.

Skills

Customer service

Team leadership

Communication skills

English proficiency

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Study at University of Chicago is seeking a Guest Services Supervisor to join our Front Office team in Chicago, IL. This hands-on leader will guide the Guest Services staff, oversee arrivals and departures, handle guest requests, and ensure accurate transactions while delivering thoughtful hospitality.

We value problem-solving, clear communication, and team leadership. You will coordinate with Housekeeping and other departments, support training, and contribute to memorable guest experiences