Guest Services Supervisor (Front Desk Lead)

Granlibakken Management Company, Ltd; California; Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Bonus program

Paid vacation

Profit sharing

Pool, gym & recreation use

Employee meeting space discounts

Employee lodging rates

Friends & family rates

Shift meals & discounts

Ski pass for California resorts

Job summary

Granlibakken Tahoe is seeking a Front Desk Supervisor to oversee daily operations, ensure seamless guest check-in/out, and deliver exceptional service across all guest touchpoints.

You will mentor Front Desk Agents, manage reservations, training, and performance, handle billing accuracy, and coordinate with other departments to support guest satisfaction.

This full-time role requires weekend availability and the ability to work in a fast-paced alpine resort environment in California.

Qualifications

• High school diploma or equivalent required; hospitality or business education preferred.
• Minimum one (1) year of front desk or guest service experience; supervisory experience preferred.

Responsibilities

• Supervise and coordinate daily front desk operations.
• Provide leadership and direction to Front Desk Agents, including training and coaching.
• Deliver and model exceptional guest service standards at all times.
• Assist guests with check-in/check-out, reservations, and general inquiries.
• Resolve guest concerns and complaints in a timely, professional manner; escalate when appropriate.
• Ensure accuracy in guest accounts, billing, and financial transactions.
• Maintain knowledge of reservation systems including bookings, group reservations, and OTA channels.
• Monitor completion of daily shift tasks and opening/closing procedures.
• Assist in scheduling staff and adjusting staffing based on occupancy.
• Communicate with other departments to support property operations and guest satisfaction.

Skills

Leadership

Customer service

Conflict resolution

Communication

Computer proficiency

Cash handling

Organization

Multitasking

Education

High school diploma

Hospitality or business education preferred

Tools

Microsoft Office

Property management systems

Job description

Granlibakken Tahoe is seeking a Front Desk Supervisor to oversee daily operations, ensure seamless guest check-in/out, and deliver exceptional service across all guest touchpoints.

You will mentor Front Desk Agents, manage reservations, training, and performance, handle billing accuracy, and coordinate with other departments to support guest satisfaction.

This full-time role requires weekend availability and the ability to work in a fast-paced alpine resort environment in California.