Guest Services Supervisor – Front Desk & Guest Experience

HorseShoe Beverage Company; Green Bay (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Discounted Room Nights

Free Colleague Parking

Paid Time Off (PTO)

Flexible Schedules

401(k) retirement savings with company

Free meals in employee dining area

Discounted meals in Restaurant and Bar

Job summary

Hyatt Regency Green Bay is seeking a Guest Services Representative Supervisor to oversee Front Office Operations and the guest registration process. You will coach colleagues, communicate hotel services, and promote hotel programs. Strong communication and leadership are essential for success.

Ideal candidates bring prior hotel experience and enjoy leading a team in a fast-paced environment. This hourly, full-time role offers growth opportunities and comprehensive employee benefits in a downtown

Qualifications

• Prior hotel experience preferred.
• Previous leadership preferred.
• Ability to read, listen, and communicate effectively in writing and verbally.

Responsibilities

• Oversee Front Office Operations and guest registration processes.
• Coach and guide colleagues; provide direction and training as needed.
• Ensure timely and courteous handling of guest concerns and requests.
• Coordinate with other departments on guest comments and hotel services.

Skills

Leadership

Customer service

Communication

Teamwork

Conflict resolution

Job description

Hyatt Regency Green Bay is seeking a Guest Services Representative Supervisor to oversee Front Office Operations and the guest registration process. You will coach colleagues, communicate hotel services, and promote hotel programs. Strong communication and leadership are essential for success.

Ideal candidates bring prior hotel experience and enjoy leading a team in a fast-paced environment. This hourly, full-time role offers growth opportunities and comprehensive employee benefits in a downtown