Guest Services Representative

HorseShoe Beverage Company; Green Bay (WI); On-site; USD 19,286,000 - 30,307,000; Full time

Benefits offered by this job

Discounted room nights

Free colleague parking

Paid time off (PTO)

Flexible schedules

401(k) with company match

Free meals in employee dining area

Discounted meals in Restaurant and Bar

Career growth and advancement

Job summary

Hyatt Regency Green Bay is looking for a Guest Services Representative to manage guest registration, promote hotel services, and communicate offerings with a warm, attentive touch.

The role emphasizes greeting guests, processing check-ins, upselling World of Hyatt memberships, and delivering exceptional hospitality in a fast-paced hotel environment.

Qualifications

• Prior hospitality experience preferred, but not required.
• Ability to read, listen, and communicate effectively in writing and speech.
• Must be able to work independently and in a team environment.
• Have fun and deliver friendly, attentive service.

Responsibilities

• Greet guests as they enter the front desk.
• Check guests in, issue keys, and provide information on services and locations.
• Process credit card transactions accurately.
• Recognize World of Hyatt members and enroll new members.
• Respond to guest concerns and ensure timely service recovery.
• Answer calls and direct visitors to appropriate staff.
• Maintain a clean, organized front desk area.
• Abide by company policies and procedures.

Skills

Customer service

Communication

Teamwork

Job description

• Location 333 Main Street,Green Bay, WI, 54301,United States
• Employee Type FT Non-Exempt (Hourly)

Description

Company Overview:

Hyatt Regency Green Bay is seeking a Guest Services Representative. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 243 all-suite guest rooms and 80,000 square feet of space.

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences. We are looking for a dynamic leader to join our fun, creative and innovative team.

Position Summary:

The Guest Services Representative will be responsible for the guest registration process as well as communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating best hospitality experience the guest can have.

Detailed Description:

• Greet each guest that walks through the front door.
• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in.
• Accurately process all credit card transactions.
• Recognize World of Hyatt members, every time.
• Upsell and enroll new members in the World of Hyatt loyalty program.
• Assist guests efficiently, professionally, and courteously at all times.
• Maintain a high level of service and hospitality.
• Promptly deal with guest concerns, and ensure service recovery takes place in a timely manner.
• Be knowledgeable of the hotel brand, and various special programs/offers.
• Ensure proper communication regarding guest comments and concerns.
• Answer incoming calls in a prompt and courteous manner.
• Direct lobby visitors and team members who need front desk assistance.
• Maintain a clean and organized front desk area.
• Abide by all organizational policies and procedures.

Core Competencies:

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Being resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Qualifications:

• Prior hospitality experience preferred, but not required
• Ability to effectively deal with internal and external guests, some who may require a high level of patience, be able to defuse anger, collect accurate information and help resolve conflicts
• Ability to read, listen, and communicates effectively, in both verbally and in writing
• Must be able to work independently and in a team environment
• Most importantly, HAVE FUN!

Why Work for Hyatt?

• Discounted Room Nights for you, your friends and family
• Free Colleague Parking in Main Street Parking Garage
• Paid Time Off (PTO)
• Flexible Schedules
• 401(k) retirement savings with company match
• Free meals in our employee dining area
• Discounted meals in the Restaurant and Market
• Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.