Guest Services Representative Supervisor

HorseShoe Beverage Company; Green Bay (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Discounted Room Nights

Free Colleague Parking

Paid Time Off (PTO)

Flexible Schedules

401(k) retirement savings with company

Free meals in employee dining area

Discounted meals in Restaurant and Bar

Job summary

Hyatt Regency Green Bay is seeking a Guest Services Representative Supervisor to oversee Front Office Operations and the guest registration process. You will coach colleagues, communicate hotel services, and promote hotel programs. Strong communication and leadership are essential for success.

Ideal candidates bring prior hotel experience and enjoy leading a team in a fast-paced environment. This hourly, full-time role offers growth opportunities and comprehensive employee benefits in a downtown

Qualifications

• Prior hotel experience preferred.
• Previous leadership preferred.
• Ability to read, listen, and communicate effectively in writing and verbally.

Responsibilities

• Oversee Front Office Operations and guest registration processes.
• Coach and guide colleagues; provide direction and training as needed.
• Ensure timely and courteous handling of guest concerns and requests.
• Coordinate with other departments on guest comments and hotel services.

Skills

Leadership

Customer service

Communication

Teamwork

Conflict resolution

Job description

• Location 333 Main Street,Green Bay, WI, 54301,United States
• Employee Type FT Non-Exempt (Hourly)
• Manage Others Yes

Company Overview:

Hyatt Regency Green Bay is seeking a Guest Services Representative Supervisor. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 243 all-suite guest rooms and 80,000 square feet of space.

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences.

Position Summary:

The Guest Services Representative Supervisor will be responsible for overseeing the Front Office Operations, guest registration process and communication of hotel services and promotions. This position will lead other colleagues by coaching, giving direction and may include training. This candidate must have good communication skills.

Detailed Description:

• Assist guests efficiently, professionally, and courteouslyat all times
• Maintain a high level of service and hospitality
• Promptly deal with guest concerns and see that they are met to satisfaction in a timely manner
• Be knowledgeable of the hotel brand and various programs (special offers, etc)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Abide by all organizational policies and procedures.

Core Competencies:

• Occasional twisting, bending, reaching, standing, and walking
• Standing 95% of shift
• Frequently talking, listening, and smiling

Qualifications:

• Prior hotel experience preferred
• Previous leadership preferred
• Ability to effectively deal with internal and external guests, some who may require a high level of patience, be able to defuse anger, collect accurate information and help resolve conflicts
• Ability to read, listen, and communicates effectively, in both verbally and in writing
• Must be able to work independently and in a team environment
• Ability to lead a team and delegate tasks
• Most importantly, HAVE FUN!

Why Work for Hyatt?

• Discounted Room Nights for you, your friends and family
• Free Colleague Parking in Main Street Parking Garage
• Paid Time Off (PTO)
• Flexible Schedules
• 401(k) retirement savings with company match
• Free meals in our employee dining area
• Discounted meals in Restaurant and Market
• Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.