Guest Services Associate — Hospitality Excellence & Perks

Hotel Northland, Autograph Collection

Green Bay (WI)

On-site

USD 21,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Insurance from day 1

Paid time off

Holiday pay from day 1

401(k) after 30 days

Hotel and travel discounts

Professional development

Job summary

Hotel Northland, Autograph Collection in Green Bay seeks a Guest Service Representative to warmly welcome arriving guests, handle check-in, and ensure guest expectations are met with brand service standards. You will build rapport, gather requests, and coordinate with hotel departments to deliver a seamless experience.

The role requires 2+ years in customer service, preferably hospitality, with strong verbal and written communication.

Qualifications

2+ years of customer service experience, preferably in Hospitality or related industry.
High School diploma or equivalency education certificate required.
Excellent verbal and written communication skills.

Responsibilities

Welcome guests and oversee the arrival/check-in experience with accurate information.
Engage with guests to uncover needs and build rapport.
Handle phone or electronic inquiries in line with brand standards.
Promote loyalty programs and special rate packages when appropriate.
Coordinate with hotel departments to fulfill guest requests and resolve issues.
Maintain professional communication and assist guests in emergencies.
Log pertinent information using the hotel communication system.