Front Desk Agent - Full Time

Bretton Woods; New Haven (CT); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid internships

Development programs

Tuition reimbursement

Competitive benefits

Job summary

Bretton Woods in New Haven, Connecticut, is seeking team members for its award-winning hotel. We pride ourselves on providing luxurious comfort and unparalleled service to our guests.

Employees will enjoy paid internships, development programs, and competitive benefits. Join us to leverage a rewarding career in hospitality within a vibrant and exciting work environment!

Qualifications

• Be thorough with all check-in and check-out procedures.
• Familiarity with guest service functions and hotel facilities is essential.

Responsibilities

• Assist with front desk operations during peak times.
• Ensure consistent completion of daily shift checklist.

Job description

Located in downtown New Haven and just steps away from the prestigious Yale and other Universities, the Omni New Haven @ Yale University surrounds our guests with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline visible from surrounding highways & bridges. Our guests enjoy breathtaking views from our guest rooms and John Davenports Restaurant located in the 19th floor overlooking the city and Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and powerful work environment! We offer paid internships, development programs, tuition reimbursement competitive benefits and a rewarding career opportunity in hospitality!

Essential Functions:

• Be thoroughly acquainted with all check-in procedures and policies.
• Be thoroughly acquainted with all check-out procedures and policies.
• Be thoroughly acquainted with all reservation procedures and policies.
• Be familiar with guest scenarios.
• Be familiar with all technical equipment as related to the Front Desk.
• Be familiar with all hotel facilities.
• Be familiar with the inter-relationship between the different departments.

Hotel Specific Essential Functions:

• Be familiar with Guest Services functions in order to assist Guest Services during peak times.
• Be familiar with PBX functions in order to assist with incoming calls.
• Accept other special duties as required by management.
• Work with Front Office Manager in order to ensure consistent completion of daily shift checklist.

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine
• Interior and on occasion exterior of hotel with exposure to weather conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Link

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].