Bellperson - Full Time

Omni Hotels & Resorts; New Haven (CT); On-site; USD 28,000 - 36,000; Full time

Job summary

Omni New Haven Hotel in downtown New Haven seeks a friendly Bell Person to assist guests with luggage, packages, and special requests, while providing exceptional service and a polished appearance.

You will be knowledgeable about hotel amenities, help guests with directions and restaurant reservations, and log every bellstand trip. This role requires a professional image and a willingness to perform additional duties as assigned.

Qualifications

• Assist guests with luggage and packages.
• Log all trips originating from the Bell Stand.
• Maintain a clean, professional uniform appearance.
• Be knowledgeable about hotel amenities and services.
• Answer phones using the Moment's of Service protocol.
• Assist guests with requests such as directions or reservations.
• Perform other duties as assigned by management.

Responsibilities

• To assist in the transport and storage of guest luggage.
• To assist with guest packages.
• a. transport to guest room
• b. transport to guest meeting area; Omni meeting rooms.
• To properly "log" all trips originating from the "Bell Stand."
• Responsible for a clean and "smart" appearance of uniforms.
• Knowledgeable about all hotel amenities.
• Responsible for the cleanliness and upkeep of the front drive area.
• To be conversant with all hotel promotional programs (guest related).
• Performs other duties as required by supervisor.

Skills

Guest services

Luggage handling

Guest requests

Promotions knowledge

Tools

Telephone

Bell carts

Hand truck

Photocopy machine

Fax machine

Job description

Omni New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale and other Universities, the Omni New Haven @ Yale University surrounds our guests with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven's skyline visible from surrounding highways & bridges. Our guests enjoy breathtaking views from our guest rooms and John Davenports Restaurant located in the 19th floor overlooking the city and Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you'll experience a rewarding and powerful work environment! We offer paid internships, development programs, tuition reimbursement competitive benefits and a rewarding career opportunity in hospitality!

Essential Functions:

• To assist in the transport and storage of guest luggage.
• To assist with guest packages.
• a. transport to guest room
• b. transport to guest meeting area; Omni meeting rooms.
• To properly "log" all trips originating from the "Bell Stand."
• Responsible for a clean and "smart" appearance of uniforms.
• Knowledgeable about all hotel amenities.
• Responsible for the cleanliness and upkeep of the front drive area.
• To be conversant with all hotel promotional programs (guest related).
• Performs other duties as required by supervisor.

Hotel Specific Essential Functions:

• Ensure cleanliness of bellclosets and bellcarts.
• Answer phones using the proper "Moment's of Service" scenario.
• Assist guests with any requests (i.e. restaurant reservations, directions).
• Accept other special duties as assigned by management

Tools and Equipment:

• Telephone
• pen/pencil
• photo-copying machine
• facsimile machine
• Bellstand luggage carts
• hand truck

Working Environment:

Interior and on occasion exterior of hotel with exposure to weather conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.