Front Office Supervisor: Guest Experience & Operations

Omni Hotels & Resorts; New Haven (CT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid internships

Development programs

Tuition reimbursement

Competitive benefits

Job summary

Omni New Haven Hotel, located in downtown New Haven near Yale University, offers paid internships and development programs with tuition reimbursement and competitive benefits. This role focuses on front office tasks, registration, reports, and guest satisfaction in a luxury hotel environment.

Join a rewarding hospitality team at the city\'s premier 4-diamond property, with opportunities to learn hotel systems, front desk operations, and guest services while contributing to memorable experiences

Responsibilities

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continued training done with all associates including All Together Get Together, MOS and New Hire
• Communicate with all department managers on continuing basis. Especially the communication with Night Manager each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Respond to Medallia guest comments
• Be very familiar with the hotel computer system for training, maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of stock.
• Block/assign applicable arrivals for the following day; i.e. VIP's, Select Guests, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Assist guest with check in/ check out process, resolve guest opportunities
• Complete check-out with balance report/ open folio report
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Scheduled and monitoring labor and payroll

Tools

Computer

Printer

Telephone

Photo-copying machine

Facsimile machine

Job description

Omni New Haven Hotel, located in downtown New Haven near Yale University, offers paid internships and development programs with tuition reimbursement and competitive benefits. This role focuses on front office tasks, registration, reports, and guest satisfaction in a luxury hotel environment.

Join a rewarding hospitality team at the city\'s premier 4-diamond property, with opportunities to learn hotel systems, front desk operations, and guest services while contributing to memorable experiences