Bellperson - Full Time

PERG online; New Haven (CT); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid internships

Tuition reimbursement

Development programs

Job summary

Omni New Haven Hotel in downtown New Haven, adjacent to Yale University, offers paid internships and development programs in a guest-focused environment. The role involves assisting with luggage, guest packages, and bellstand operations, while maintaining a professional uniform appearance and knowledge of hotel amenities.

You will answer guest requests, help with reservations and directions, and support the front drive area.

Responsibilities

• To assist in the transport and storage of guest luggage.
• To assist with guest packages; transport to guest room, transport to guest meeting area; Omni meeting rooms.
• To properly "log" all trips originating from the "Bell Stand".
• Responsible for a clean and "smart" appearance of uniforms.
• Knowledgeable about all hotel amenities.
• Responsible for the cleanliness and upkeep of the front drive area.
• To be conversant with all hotel promotional programs (guest related).
• Performs other duties as required by supervisor.
• Ensure cleanliness of bellclosets and bellcarts.
• Answer phones using the proper “Moment’s of Service” scenario.
• Assist guests with any requests (i.e. restaurant reservations, directions).
• Accept other special duties as assigned by management.
• Bellstand luggage carts, hand truck.
• Interior and on occasion exterior of hotel with exposure to weather conditions.

Job description

Omni New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale and other Universities, the Omni New Haven @ Yale University surrounds our guests with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline visible from surrounding highways & bridges. Our guests enjoy breathtaking views from our guest rooms and John Davenports Restaurant located in the 19th floor overlooking the city and Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and powerful work environment! We offer paid internships, development programs, tuition reimbursement competitive benefits and a rewarding career opportunity in hospitality!

Essential Functions

• To assist in the transport and storage of guest luggage.
• To assist with guest packages.
  • a. transport to guest room
  • b. transport to guest meeting area; Omni meeting rooms.
• To properly "log" all trips originating from the "Bell Stand."
• Responsible for a clean and "smart" appearance of uniforms.
• Knowledgeable about all hotel amenities.
• Responsible for the cleanliness and upkeep of the front drive area.
• To be conversant with all hotel promotional programs (guest related).
• Performs other duties as required by supervisor.

Hotel Specific Essential Functions

• Ensure cleanliness of bellclosets and bellcarts.
• Answer phones using the proper “Moment’s of Service” scenario.
• Assist guests with any requests (i.e. restaurant reservations, directions).
• Accept other special duties as assigned by management

Tools and Equipment

• Bellstand luggage carts, hand truck
• Interior and on occasion exterior of hotel with exposure to weather conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.