Front Office Assistant Manager - Full Time

Omni Hotels & Resorts; New Haven (CT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid internships

Development programs

Tuition reimbursement

Competitive benefits

Job summary

Omni New Haven Hotel, located in downtown New Haven near Yale University, offers paid internships and development programs with tuition reimbursement and competitive benefits. This role focuses on front office tasks, registration, reports, and guest satisfaction in a luxury hotel environment.

Join a rewarding hospitality team at the city\'s premier 4-diamond property, with opportunities to learn hotel systems, front desk operations, and guest services while contributing to memorable experiences

Responsibilities

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continued training done with all associates including All Together Get Together, MOS and New Hire
• Communicate with all department managers on continuing basis. Especially the communication with Night Manager each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Respond to Medallia guest comments
• Be very familiar with the hotel computer system for training, maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of stock.
• Block/assign applicable arrivals for the following day; i.e. VIP's, Select Guests, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Assist guest with check in/ check out process, resolve guest opportunities
• Complete check-out with balance report/ open folio report
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Scheduled and monitoring labor and payroll

Tools

Computer

Printer

Telephone

Photo-copying machine

Facsimile machine

Job description

Omni New Haven Hotel Located in downtown New Haven and just steps away from the prestigious Yale and other Universities, the Omni New Haven @ Yale University surrounds our guests with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven's skyline visible from surrounding highways & bridges. Our guests enjoy breathtaking views from our guest rooms and John Davenports Restaurant located in the 19th floor overlooking the city and Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you'll experience a rewarding and powerful work environment! We offer paid internships, development programs, tuition reimbursement competitive benefits and a rewarding career opportunity in hospitality!

Responsibilities

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continued training done with all associates including All Together Get Together, MOS and New Hire
• Communicate with all department managers on continuing basis. Especially the communication with Night Manager each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Respond to Medallia guest comments
• Be very familiar with the hotel computer system for training, maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of stock.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Assist guest with check in/ check out process, resolve guest opportunities
• Complete check-out with balance report/ open folio report
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Scheduled and monitoring labor and payroll

Tools and Equipment

• Computer and printer
• telephone
• pen/pencil
• photo-copying machine
• facsimile machine

Working Environment

• Interior and on occasion exterior of hotel with exposure to weather conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.